Xuan Luo

sharon.luoxuan@outmail.com

https://www.linkedin.com/in/sharon-luo-700219113/

SUMMARY OF QUALIFICATIONS

·      Expertise in administering sales operations, strategy development, leadership implementation, and consumer interactions

·      High integrity and energetic leader with proven skills in delivering quality services to the clients

·      A professional with good exposure gained by working in different designations

·      Proficient in creating and managing the estimates, project plan, project schedule, resource allocation and expenses to ensure that targets were reached

·      Self-starter, faster learner, responsible and dedicated team member who always strive for excellence

·      Fluent in English and Mandarin

EDUCATION

California Lutheran University                                                                                       Thousand Oaks, CA

M.B.A. Degree in Marketing       GPA 3.87                                                                 May 2018

Northeast Agriculture University                                                                                    Harbin, China

B.S. Degree in Economics                                                                                             July 2001

WORK HISTORY

International Sales Manager                                                                                          July 2018 – Now

Yafa Pen Company

·      Coordinate sales team by managing schedules, filing important documents and communicating relevant information

·      Ensure the adequacy of sales-related equipment or material

·      Respond to complaints from customers and give after-sales support when requested

·      Store and sort financial and non-financial data in electronic form and present reports

·      Handle the processing of all orders with accuracy and timeliness

·      Inform clients of unforeseen delays or problems

·      Monitor the team’s progress, identify shortcomings and propose improvements

·      Assist in the preparation and organizing of promotional material or events

·      Ensure adherence to laws and policies

Marketing Manager                                                                                                      April 2013 – Aug. 2015

Boomsense Technology Co. Ltd

·      Provided quality customer service for 50+ clients, support client retention

·      Conducted situation analysis to develop appropriate marketing campaigns and strategies

·      Aligned marketing strategy to overall business strategy and managed marketing mix.

·      Formulated marketing strategies and coordinated with advertisers to promote products and services on social media.

·      Developed distribution strategies and established networks for distribution

·      Forecasted sales to ensure the overall profitability of the organization

·      Evaluated the financial aspects of products development based on marketing characteristics, cost, and markup

Senior Executive Admin                                                                                              Mar. 2009 - April. 2013  

Broadcom, Shanghai, China  

·      Primary point person for all constituencies on matters pertaining to the Office of the Director

·      Organized and coordinated executive outreach and external relations efforts; and oversaw special projects by establishing objectives; determining priorities; managing time; gaining cooperation of others

·      Coordinated daily calendars of senior managers; planed appointments and events

·      Supervised staff training to ensure compliance with policy which reduced error by 10%

·      Facilitated internal communication (e.g. distribute information and schedule presentations)

Executive Assistant to VP                                                                                               Dec. 2003 – Mar. 2009

Philips Consumer Communication, Shanghai, China

·      Managed an extremely active calendar of appointment; completed expense reports

·      Composed and prepared correspondence that was sometimes confidential; arranged complex and detailed travel plans, itineraries, agendas and compiled documents for travel-related meetings

·      Planned, coordinated and ensured the VP’s schedule is followed and respected. Provide “gatekeeper” and “gateway” role, created win-win situations for direct access to the VP’s time and office

·      Researched, prioritized, and followed up on incoming issues and concerns addressed to the VP, including those of a sensitive or confidential nature

·      Determined appropriate course of action, referral, or response to various issues

·      Provided a bridge for smooth communication between the VP’s office and internal departments; demonstrated leadership to maintain credibility, trust and support with senior management staff

·      Prioritized conflicting needs; handle matters expeditiously, proactively, and followed-through on projects to successful completion, often with deadline pressures

Accounting Clerk                                                                                                             Oct. 2002 – Dec. 2003

Philips, Shanghai China

• Provided accounting and clerical assistance to the accounting department
• Reviewed and maintained accounting records by using spreadsheet and database
• Audited accounts payable to ensure accuracy in billing and items being coded to correct general ledger
• Prepared bank deposits, updated statements, and recorded financial transactions

Import & Export Coordinator                                                                                        July 2001 – Oct. 2002

Honda Sundiro Motorcycle Co. Ltd. Shanghai China

·      Communicated with foreign clients about products, shipment, and price.

·      Prepared all documents needed for customs clearance

·      Provided support to sales and international transportation

·      Acted as liaison to customer service and foreigner clients.

·      Relationship built with Shanghai Customs officials

Activities and Internship

Producer, Networking for International Students, California Lutheran University, 2018

Mentor, Welcome Orientation, California Lutheran University, 2017 Volunteer at Conejo Public Art

Internship at GSS Fiberglass Inc. Marketing Assistant April-June 2018

During the internship at GSS Fiberglass Inc, I was in charge of Dream Wave Memory Foam pillow product, I conducted marketing research, Sales channel research, and set up supplier account on Wayfair.com, JCPenney, Home Depot, Kohl’s and other online stores.

RELEVANT COURSEWORK

Enterprise Management, Information Technology Management, Organizational Behavior, Business Ethics & Law, Marketing Management, Strategic Decision Making, Macroeconomics, Financial Principle and Policies, Marketing Research, International Business, CRM in Digital Age, Sales Management, Consumer Behavior, Advertising and IMC

Skills

XLSTAT, SPSS, Microsoft Words, Excel, PowerPoint, Mandarin.