Education, Training and Experience Guidelines: 
Bachelor's Degree in Computer Science, or related field; AND three years of network systems administration experience.

Knowledge of: 

• Principles and practices of network administration, system access, and security procedures.
• Troubleshooting techniques for network operating domains, relational databases, and web- and windows-based software applications.
• Hardware, technologies, topologies, and administration protocols.
• Networked computer system environments and device capabilities.
• Maintenance standards for network operating systems and servers.
• Principles and protocols for the management of electronic information.
• IT access policies, and data security protocols.
• Telecommunications hardware and software systems.

• Analyzing network problems, evaluating alternatives, and developing solutions based on findings. 
• Maintaining network hardware, hubs, switches, routers, communications systems, and enterprise servers. 
• Analyzing equipment and system malfunctions, troubleshooting computers and software applications, and solving technical problems involving multiple operating systems, applications, and platforms.
• Responding professionally, effectively, and efficiently to customer service requests.
• Assessing customer support needs, and implementing effective solutions.
• Using basic tools and procedures for repairing computers, equipment, and peripheral devices.
• Operating a personal computer utilizing specialized software, and entering information into a computer system with speed and accuracy. 
• Establishing and maintaining cooperative working relationships with co-workers.
• Communicating effectively verbally and in writing.