Knowledge, Skills & Abilities

Knowledge of:

Exceptional customer service practices.

Analytical, research and problem-solving methods; network analysis and project management procedures and techniques. 

Citizens Broadband Radio Service Wireless Systems.   

Current trends, techniques, and general principles in enterprise technology. 

Desktop computer hardware and software. 

Firewall technologies – Cisco ASA, Palo Alto Networks, other next-generation firewalls. 

Information systems and network terminology and telecommunications policies, procedures, and vendors. 

Installation of data/voice communication networks, telephone systems, and related software and hardware. 

LAN/WAN network and security protocols – TCP/IP, Quality of Service (QoS), OSPF, BGP, IPsec, 802.1x, RADIUS, SNMP. 

Network Operating Systems – Cisco IOS, Cisco XR, Cisco NX-OS, PAN-OS. 

Proper English usage, grammar, punctuation, and vocabulary.

Proper telephone etiquette and public relations skills. 

Software Defined Network technologies – Cisco SDA, VMware NSX, Meraki.

State and Federal laws and regulations relating network and network security systems.

Telecommunications network design.

Wireless Systems – Cisco, Meraki, Aruba. 

Skill in: 

Analyzing data.

Applying logical thinking to solve problems or accomplish tasks. 

Conducting detailed and thorough research.  

Effective oral communications, both on a one-on-one and a group basis.

Making independent judgments and decisions based on standard policy or procedure. 

Organizing work, setting priorities, meeting critical deadlines, and following up on assignments with minimum direction. 

Ability to:

Provide exceptional customer service to those using the Information Technology Department.

Model and practice the highest standards of ethical conduct.

Apply specialized knowledge in LAN/WAN, telecommunications systems, data communications, servers, hardware, and software systems.

Communicate effectively in English, orally and in writing.

Coordinate and monitor networking activities with outside service providers/agencies. 

Determine network and network security systems, software programs, and materials to meet user and customer requests and project requirements.

Establish and maintain effective work relationships with the public, co-workers, other departments, subordinates and supervisors and resolve interpersonal conflicts. 

Establish and maintain logs, records, lists, fact sheets, and files regarding specialized transactions, procedures, and policies. 

Foster a teamwork environment.

Identify and isolate network or network-related systems problems through the performance of diagnostics and determine appropriate action for resolution.

Operate a variety of computer peripheral equipment including desktop and laptop computers as well as associated software. 

Perform numerical calculations accurately. 

Plan, organize, and prioritize assigned tasks and functions efficiently in stressful situations. 

Train users and customers in the proper and secure implementation of network equipment and infrastructure.

Work various shifts with minimal supervision to meet user and customer needs.