Education, Training, and Experience Guidelines: High School Diploma or GED equivalent; AND two years of administrative support experience; OR an equivalent combination of education and experience.  Associate degree is preferred. 
 
Knowledge of: 

• City policies and procedures.
• Applicable policies, procedures, and regulations covering specific areas of assignment.
• Professional standards for business correspondence, writing, spelling, and grammar.
• Business and personal computers and spreadsheet software applications.
• Customer service standards and protocols.
• Principles of record keeping, records retention, records management, and file maintenance.
• Local community resources and regional community issues.

• Understanding, and applying relevant rules, ordinances, codes, regulations, policies, procedures, administrative orders, and other governing regulations.
• Planning, prioritizing, and completing assignments with minimum supervision.
• Writing professional reports and correspondence from brief instructions.
• Establishing and maintaining effective working relationships with other team members, general public, elected officials, special interest groups, advocates, and representatives from other regional agencies.
• Dealing tactfully and courteously with the general public and others seeking information about City functions and activities.
• Communicating effectively verbally and in writing.