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Duties and Responsibilities

• Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.

• Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department.

• Devises or modifies procedures to solve complex problems while considering computer equipment capacity and limitations, operating time and form of desired results.

• Prepares detailed specifications from which programs will be written.

• Analyzes system logic difficulties and revises existing documentation as necessary.

• Analyzes program logic with upgrades to vendor changes as well as technical infrastructure impacts.

• Makes recommendations and prepares documentation to provide to programmers for required changes.

• Works directly with Programmer/Analyst to define scope and requirements.

• Prepares quality assurance (QA) methods to verify program and data integrity.

• Works as a technical resource to departments, on current production support as well as future implementation support, by reviewing and providing QA to verify program and data integrity.

• Completes other projects and duties as assigned.

Experience & Education:

• Bachelor's degree in Information Technology or related field required.

• 3 years of Technical Analyst experience required.

• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above is also qualifying.

Preferred Qualifications:

• 1 year of experience working with a major managed care application (e.g., GuidingCare, McKesson).

• Some familiarity or work experience in the managed care industry.