To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. A typical combination includes:

Education: Bachelor’s Degree (BA, BS) from an accredited four-year college or university with major coursework in human services, public administration,  public relations, social services, sociology or a similarly related field is desired. A combination of education and experience may be considered as qualifying.  

Experience:  Three (3) years performing quality assurance responsibilities and/or similar-level of training.

CERTIFICATES, LICENSES, OR REGISTRATIONS:

Possession of a valid Class C California driver's license and an acceptable driving record.  

KNOWLEDGE OF:

• The Americans with Disabilities Act (ADA) and how it relates to Transit and Paratransit operations.
• Local, state, and federal laws, rules, and regulations governing transit, including the Americans with Disabilities Act.
• Audit methods and reporting practices to examine records, reports, operating practices, and documentation. 
• Computers and computer programs such as Microsoft Office Suite (Excel, Outlook, Word, PowerPoint), Edge, and Rider360.

SKILL IN: 

• Communicating effectively, both orally and in writing, with internal staff and external shareholders.
• Demonstrated interpersonal and technical skills including proficiency with Microsoft Office, Rider360, as well as an affinity for technology.
• Using a computer application to manage large amounts of information, including creating and editing simple word processing and databases, inputting data, retrieving specific records, and creating reports to communicate the information.
• Critical thinking and using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

ABILITY TO:

• Possess strong analytical skills and demonstrate the ability to define problems, collect data, establish facts, draw conclusions and solve problems
• Create and maintain positive working relations with elected officials, board members, community groups, special interest groups, and staff.
• Demonstrate sensitivity to persons with disabilities and possess political acumen.
• Create and maintain positive working relations with internal staff and external shareholders while possessing and practicing political acumen.
• Work independently, in a team setting, and prioritize responsibilities and projects as assigned.