RECRUITMENT DETAILS:

• Anticipated positions in this classification are FULL TIME, working 40 hours per week, 12 months per year.

• We will be establishing an Eligibility List for anticipated future openings.

• The recruitment will be run as Open and Promotional, meaning it is open to current employees, employees on the reemployment list, and the public.

• This will result in the creation of 2 lists: one priority list for successful internal candidates and a second list for successful external candidates.

• Only online applications will be accepted: http://agency.governmentjobs.com/downey

EDUCATION AND EXPERIENCE:

Any combination equivalent to:

• College or technical school coursework in the information technology field.

• Three years' journey-level experience in the installation, maintenance and repair of networks, computer systems, peripherals, and related equipment.

LICENSES AND OTHER REQUIREMENTS:

• Valid California driver's license.

• Must be, and remain, insurable under the District's vehicle driver's insurance policy at the standard rate.

KNOWLEDGE OF:

• Tools, equipment, practices and methods of installing, cleaning, adjusting and repairing computer systems, peripherals and related equipment.

• Basic electronic concepts and principles of electronic data processing, digital electronic logic, computer time-sharing operations and data transmissions.

• Personal computer hardware, including Macintosh and Intel-based platforms.

  MAC OS 10 and higher.

• Windows Operating Systems version 7 and higher.

• Computer networking concepts, including network topologies, equipment, cabling, and operating systems.

• Computer troubleshooting methodologies, including those used with hardware, networks, and software.

• Appropriate safety precautions and procedures.

• Record keeping techniques.

• Interpersonal skills using tact, patience and courtesy.

• Technical aspects of field of specialty.

ABILITY TO:

• Plan and lay-out work including accurately estimating labor and material costs.

• Install, replace, maintain and repair various types of computer systems, networks, peripherals, and related equipment effectively and efficiently.

• Effectively diagnose the presence of human error in network, computer and computer-related problems, and deal effectively and tactfully with individuals in explaining how to avoid similar problems in the future.

• Utilize electronic testing equipment to determine defects and malfunctions.

• Work from plans, technical manuals, schematics, diagrams and specifications.

• Share knowledge in area of expertise with other employees to provide cross-training.

• Exercise appropriate judgment in the course of duties.

• Meet schedules and timelines.

• Learn and adapt to changing technologies and job responsibilities.

• Schedule maintenance and repair work, setting and meeting deadlines.

• Maintain records and prepare concise reports.

• Demonstrate attendance sufficient to complete the duties of the position as required.

• Understand and carry out oral and written direction.

• Communicate effectively.

• Establish and maintain cooperative and effective working relationships.

• Use tact, patience, and courtesy in dealing with others.

• Work collaboratively with both Technology Department staff and staff of other department to meet District needs.

BASIC FUNCTION:

Under the direction of a Classified or Certificated administrator, install, maintain, build and repair District computers, network equipment and peripherals to enhance the quality of established curriculum and prevent service interruption of equipment.

REPRESENTATIVE DUTIES:

• Prioritize emergency calls determining safety hazards and methods and procedures for their correction. E

• Schedule work to be completed by contacting principals, department heads and teachers so that educational priorities and processes will not be interrupted. E

• Schedule and perform preventive maintenance on computers, networks, and ancillary equipment. E

• Troubleshoot local and wide area networks to assure maximum network performance and reliability. E

• Assist personnel with software-related issues, including, but not limited to, operating systems, applications, and networking software both in person and over the phone, utilizing remote support capabilities when appropriate. E

• Consult with vendors and District personnel regarding timely and cost-efficient completion of District projects. E

• Coordinate efforts of outside vendors and District personnel to reach desired standardization of equipment and processes. E

• Assist with the training of District staff in the operation of computers, tablets, and related peripheral equipment and software. E

• Install cables necessary for computer systems, networks and microcomputers throughout the District, coordinating with other departments to incorporate cabling needs to department standards. E

• Utilize a variety of electronic test equipment to determine defects and malfunctions; replace defective components and wiring using a wide variety of hand tools and equipment. E

• Maintain a variety of delivery, repair and supply records. E

• Drive a District service vehicle to and from work sites; coordinate and direct the work of helpers as assigned. E

• May build desktop computers using an inventory of pre-made computer components. E

• May enter technology related equipment into inventory tracking system and deliver technology related equipment to sites. E

• May be responsible for maintaining equipment, parts and tool inventory.

• May receive telephone calls and requests through an automated work order system from users requesting assistance in solving problems, obtaining technology services or guidance in technology utilization.

• Perform related duties as assigned.

  Note: At the end of some of the duty statements there is an "E" which identifies essential duties required of the classification.

ALL COMMUNICATIONS FROM DUSD REGARDING TESTING AND/OR INTERVIEWS WILL BE SENT VIA EMAIL.

Given the current COVID-19 pandemic examinations and interviews may be held virtually using different online/internet platforms that require video recording or conferencing capabilities as well as access to basic Microsoft Office Suite software.

Anticipated Written Examination: Week of April 26-30

Anticipated Oral/Performance Examination: Week of May 3-7

ENVIRONMENT:

Shop environment, classroom environment with students, or outdoor work environment; subject to driving a vehicle to conduct work.

PHYSICAL ABILITIES:

Moderate lifting up to 75 pounds; dexterity of hands and fingers to operate a computer keyboard, hand and electronic testing tools and equipment; hearing and speaking to exchange information.

HAZARDS:

Extended viewing of computer monitor, electrical power supply and high voltage.