JOIN THE CITY OF GLENDORA TEAM

3% salary increase July 1, 2020

Alternative work schedules available!

Up to $6,200 tuition reimbursement per academic year

The City of Glendora is looking to add a strong customer service focused professional to their IT team! The ideal candidate has experience with employee supervision and can take a lead role in goal and project management city wide.

We are looking for someone with a broad background.  The incumbent should have experience designing and analyzing metrics for the helpdesk service function that will help improve the overall customer service for the city. Experience with Active Directory, patch management, imaging, group policy and project management is a huge plus. ITIL and Lean Foundation certificates are highly desirable.

If you are ready to take on challenges and be part of a multi-faceted IT team that uses technology in new ways to improve processes and functionality we invite yourapplications!

Under general direction, coordinates and supervises installation, maintenance and repair of microcomputer software, equipment and peripherals; maintains and manages assigned hardware and software inventory; recommends and implements policies and procedures for information and statistical report processing functions; systems functions; establishes and maintains liaison to departments in the development and implementation of information systems, telephone systems, and wireless communications systems; assists in the preparation and administration of the information systems budget; supervises assigned personnel; performs related duties as required. Essential functions of the positions include:

• Recommends and implements policies, procedures and standards relating to computer activities; provides staff assistance in the implementation of project recommendations.
• Supervises the development, design, installation, repair and maintenance of hardware and software systems to meet the needs of user departments; determines information requirements and further defines the nature of projects.
• Prepares feasibility and needs assessment studies to address the current and future information systems needs of user departments.
• Conducts research and performs analysis; prepares and presents reports regarding project feasibility studies, equipment utilization, project development and cost applications.
• Advises and provides technical assistance to City or Police Department personnel and subordinates regarding information systems related issues, information systems applications, services or equipment; supervises and participates in the training of
• department personnel in the uses and capacities of information systems equipment.
• Manages WAN (Wide Area Network) and LAN (Local Area Network) operations, and applicable routers, switches, firewalls, servers, and related software.
• Maintains the City’s logical and physical security strategy; proactively implements policies, configurations and patches to information technology to drastically reduce the risk of internal or external malicious data tampering.
• Designs, implements and maintains an effective mission-critical data back-up strategy and disaster contingency.
• Supervises and participates in the procurement process by planning for future supply needs, maintaining inventory of supplies, researching and preparing bid specifications, inviting vendors to bid and accepting bids; researches, evaluates and makes recommendations on information system acquisitions.
• Assigns work to subordinate personnel, providing instructions and answering questions; coordinates the scheduling and completion of work by determining operational priorities and resolving workload problems; reviews work for accuracy and completeness; evaluates work techniques and methods for conformance to established standards.
• Participates in the selection of employees; conducts staff training and development; reviews and evaluates employee performance.
• Participates in the development and administration of the information systems budget; prepares budget projections.
• Responds to calls related to computer problems.
• Maintains professional proficiency in information systems technologies and certification to be able to meet current needs and plan for future needs.
• Provides assistance to public, committees, and other agencies; responds to inquiries and provides information regarding department policies, procedures and other information relating to information systems; attends meetings, conferences and trainings related to information systems.
• Supervises the installation, repair, maintenance, inspection, and adjustment of mobile base stations, portable radios, satellite receivers, communications consoles, alarm circuits, closed circuit video, public address system, vehicle emergency and siren systems, vehicle radios and antennas, and facilities systems, including generator.

For a complete job description, applicants may go to the City’s website at www.cityofglendora.org or contact Human Resources.

QUALIFICATIONS GUIDELINES

Education and/or Experience

A Bachelor’s degree or equivalent with major work in computer science, information systems management, or related field, or certification as a Microsoft Certified Systems Engineer, and at least five years of responsible experience in information systems and network administrative experience.

This position will require background checks and appropriate security clearance.

 

Knowledge and Skill Levels

Knowledge of UNIX and Windows operating systems. In-depth knowledge of methods of securing network infrastructures from physical, social and network security threats and eliminating system vulnerabilities. Considerable knowledge of information systems development, design and implementation. Knowledge of methods, materials, and equipment used in the construction, repair, and maintenance of radio communications systems and related devices associated with mobile radio operations. Knowledge of Federal Communications Commission regulations. Wide experience with the administration and operation of personal data assistants, personal computers, and network equipment. In-depth knowledge of TCP/IP communication protocols in WAN/LAN environments. Knowledge of client server computing strategies, methods of implementing digital systems to increase staff efficiency, project management, and budget preparation and administration. Considerable knowledge of systems and programming, including knowledge of data base systems and languages compatible with the computer systems; methods, principles and practices as related to business and management information systems, municipal administration, and governmental accounting and auditing; principles of research, statistical analysis, and report presentation. Able to execute effective supervisory practices. Working knowledge of the principles of administration and budget management, department policies and procedures, general office procedures, operation, application, and care of information systems equipment.

Special Requirements

May be required to work on call (nights and weekends) to respond to emergency and problem situations.

Possession of or ability to obtain a Class C California driver’s license and a satisfactory driving record.

CLOSE DATE: May 15, 2020 at 3PM

TENTATIVE INTERVIEW DATE: TBT (dependent on national, state, county and local health and safety regulations)

SELECTION PROCESS:  All applications will be reviewed and evaluated.  Those candidates who are determined to be best qualified based upon the information presented on the application materials will be invited to continue in the selection process which may include a qualifying written or performance evaluation and will include an interview weighted 100%.

APPLY ONLINE: A completed online employment application is required and must be submitted at www.calopps.org. Incomplete, late, emailed, faxed, and hard copy applications are not accepted. Resumes are not considered in lieu of the required employment application available at CalOpps. Certificates, resumes, and cover letters must be uploaded with your application on the CalOpps website.  The City of Glendora is an Equal Opportunity Employer.  The City does not discriminate on the basis of age, sex, race, religion, national origin, marital status, medical condition or disability.  Please notify the Human Resources Department in advance if you require special accommodations to participate in any phase of the selection process.




Agency

City of Glendora

Website

www.ci.glendora.ca.us

Address

116 East Foothill Boulevard

Glendora, California, 91741