FILING DEADLINE: This recruitment will close on Monday, August 20, 2018, 5:00 p.m., or upon the District's receipt of the first 200 applications. 

Under general supervision:  to perform general office duties and a variety customer service related tasks in a timely and efficient manner; and to do related work as required.

DISTINGUISHED CHARACTERISTICS
This is an experienced working level position for performing a variety of duties in Customer Service.  Incumbents work under relatively close supervision and must have the ability to effectively and fluently communicate in both English and Mandarin.

EXAMPLES OF DUTIES AND RESPONSIBILITIES
Duties may include, but are not limited to, the following:

• Handles a high volume of incoming telephone calls and walk-in customers.
• Receives water payments and deposits and maintains a cash drawer.
• Establishes new customer accounts in person and online.
• Answers and coordinates radio messages from District personnel.
• Receives and responds to inquiries, complaints, and service requests and/or directs them to the proper personnel or departments for resolution.
• Keeps all customer accounts and records up-to-date.
• Files and processes customer accounts and service connection records and maintains various filing systems.
• Performs special assignments as directed.
• Maintains excellent attendance.

• Communicates orally with District management, co-workers, and the public in face-to-face, and one-on-one settings.
• Must be able to carry, push, pull, reach, and lift objects and supplies weighing up to 15 lbs.
• Sufficient finger/hand coordination and dexterity to operate and adjust office equipment.
• Regularly uses a telephone for communication.
• Uses a two-way radio for communication.
• Operates a variety of office equipment (computer, copiers, fax machines, etc.) in the performance of work assignments.
• Sits for extended time periods.
• Hearing and vision within normal ranges.
• May require occasional stooping, twisting, reaching, bending, kneeling, and walking.

• District Rules and Regulations.
• Computer systems and software applications including Microsoft Office Word and Outlook and customer service and billing software applications.
• Basic mathematics.
• Correct English usage, spelling, and grammar.

• Perform a variety of difficult and sensitive Customer Service functions regarding the establishment and maintenance of District services.
• Research and evaluate information regarding customer service and payment problems.
• Make mathematical calculations quickly and accurately.
• Use computerized billing, customer information systems, and other applicable software and office equipment in the performance of duties.
• Issue, receive, and comprehend oral and written communications.
• Prepare correspondence and maintain accurate files and records
• Communicate diplomatically and knowledgeably with District employees and the general public.
• Establish and maintain cooperative working relationships with District employees and the general public.
• Perform in a fast paced environment and ability to multitask and meet daily deadlines.
• Maintain excellent attendance.

• High school graduation or equivalent, supplemented by college level course work or specialized training in general business procedures.
• 1 - 2 years of general office and customer service experience.
• Ability to communicate in both the English and Mandarin languages fluently is required.

• Ability to pass a pre-employment physical.
• Valid California Driver's License - Class "C".  Must maintain an acceptable driving record as determined by the District's insurance carrier.
• Telephone in service at all times.
• Reliable personal transportation.