* Please note that this position will start in Rancho Cucamonga and transition to West Covina in late Q1.

Paramount Logistics is seeking a detail-oriented and customer-focused Drayage Customer Service Representative to join our growing team in Rancho Cucamonga. This role plays a key part in coordinating import and export drayage operations for containerized cargo. The ideal candidate has experience in freight forwarding or drayage, thrives in a fast-paced environment, and is committed to delivering excellent customer service while ensuring accurate shipment tracking, documentation, and on-time delivery.

Key Responsibilities:

• Receive A/N and delivery order with data entry
• Track shipment from SSL & Terminal on releasing status, and CBP exam if any
• Provide shipment update to the customer - shipper and consignee
• Coordinate with dispatcher and receiver to arrange the delivery, with troubleshooting issues in a timely manner
• Prepare and review freight invoice with proper documents
• Process incoming and outgoing shipments
• Communicate with customers while providing exceptional customer service
• Request quotations for shipments, schedule trucking deliveries
• Keep accurate shipment records
• Utilize own research, relationships, experience, problem-solving, and analytical skills to bring in potential customers
• Other duties assigned by team leader

Requirements

• Freight Forwarding: 1 year (Required)
• Basic computer skills (E-mail, Web browsing, Microsoft Outlook, Excel and Word)
• Fluency in English (Verbal & Written), Chinese (Mandarin) required
• Excellence customer service with troubleshooting ability

Job Type: Full-time

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