Company Overview:

Joyarti is a US-based, creativity-driven DTC brand. We use cutting-edge AI to turn user-uploaded photos into one-of-a-kind artwork, printed on custom products like phone  cases, mugs, tote bags, yoga mats, and wall art. We’re entering a phase of rapid growth and looking for talented partners to help us deliver exceptional customer experiences.

Job Description:
We are looking for a remote English-speaking Customer Service Representative in Costa Rica to handle day-to-day customer inquiries, track orders, and support return/refund requests across our online platforms.

Responsibilities:

• Respond to customer inquiries in English via email and platform messaging tools
  

• Track and update order status, shipping progress, and delivery details
  

• Handle post-sale support including returns, refunds, and resolution of disputes
  

• Collaborate with our internal production and fulfillment team for timely updates
  

• Document customer feedback to help improve overall user experience
  
  

Qualifications:

• Fluent in English (written and spoken) – B2+ or higher
  

• 1+ years experience in eCommerce customer service preferred
  

• Ability to work independently and manage time efficiently
  

• Strong problem-solving and communication skills
  

• Familiarity with Shopify, Etsy, or Amazon Seller Central is a plus
  
  

Job Type: Remote (Work from home)
Location: Must be based in Costa Rica
Hours: Flexible, full-time preferred
Compensation: Competitive, based on experience