Job Type: Full-Time; Non-Exempt  
Location: City of Industry, CA  
Company Web: https://www.global.ecmsglobal.com/  
 
Typical job responsibilities include: 
*Answering client or customer questions about properly using or accessing a package or service. 
*Assisting customer with their complaints and working to resolve their issues. 
*Communicating with customers through various channels including emails and phones.Knowing our products inside and out so that you can answer questions. 
*Keeping records of customer interactions, transactions, comments and complaints, report directly to KA Team. 
 
We need you to: 
*Maintain a positive, empathetic and professional attitude toward customers at all times. 
*Respond promptly to customer inquiries. 
*Communicate and coordinating with colleagues as necessary. 
*Provide feedback on the efficiency of the customer service process. 
 
Qualification: 
*Bachelor’s degree or in the process of pursuing a Bachelor degree 
*Well-developed verbal and written communication skills 
*Good organizational skills, general knowledge of Microsoft Office computer programs and be effective multi-task 

Language: 
Bi-lingual in English and Mandarin or other languages

Pay: $18.00 - $21.00 per hour