Job Title: Sr. Import Operation Specialist
Job Type: Full-Time
Location: City of Industry, CA 
Company Website: https://www.ecmsglobal.com/en-us/

 ECMS Express is a technology-enabled international courier company that offers end-to-end delivery. Founded in 2013, our corporate goal has been to help our global clients simplify their cross-border deliveries with a stable end-to-end and cost-effective solution. We are present today in the USA, Europe, China, Korea, Japan, Hong Kong, and Southeast Asia. Over the years, we have developed market relevant B2C capabilities special thanks to our partnership with a couple of the world’s leading eCommerce platforms. Given this know-how, it is our aim to empower Small & Medium Enterprise (SME) clients in the B2B market with B2C delivery experience and market competitive rates.

If you are looking to bring your skills and expertise to a growing global company, it’s time for you to join us!

The Role
The person who we’re looking for must be proficient in the following:

·        Monitor daily inbound flight status until shipments retrieved

·        Oversee shipment details and update other regions in a timely and accurate manner

·        Coordinate any necessary transportation to make sure that delivery has been completed

·        Communicate with overseas offices to ensure that they send appropriate import documents and follow customers' SOP

·        Follow up with Broker for customs exceptional cases

·        Escalate unique or complex customer/operations issues in a timely manner to resolve with necessary assistance.

·        Conduct performance review of vendors/carriers

·        Communicate with interdepartmental teams to be aligned on updates and new procedures

·        Compare and negotiate competitive rates with vendors

·        Review and process Claim compensations with last mile carriers

·        Establish, monitor, and revise internal SOPs

·        Maintain KPIs for efficient management of inbound freight including timely recovery and hand over to last mile carriers

Requirements

·        Bachelor's degree preferred

·        Minimum three-year related experience of import operations

·        Excellent verbal and written communication skills required

·        Ability to work independently

·        Good interpersonal and problem-solving skills

·        Detail-oriented and able to work in a fast-paced environment

·        Proficient in MS Office applications