運營經理培訓員

主要負責培訓以承擔管理角色（運營經理），以維持設施的日常運營，同時監督員工的安全、福祉和績效。 必須實際操作來學習和利用領導技能，隨時承擔分支機構的責任。 必須學會確保設施以高效和盈利的方式運營，同時每天都面臨不同的新挑戰。 將獲得實踐學習環境，並獲得成功轉職到運營經理所需的指導、指導和支持。 需要通過分配的工作活動和項目進行大量旅行，在此期間搬遷可能會生效。 當沒有運營經理職位可供轉職時，學員負責協助管理層完成各種與運營相關的任務和審計，以更深入地了解公司。

職責

• 管理分行庫存控制並與倉庫員工和庫存會計密切合作，通過庫存記錄審計和實際盤點定期驗證庫存記錄是否準確。

• 通過檢查記錄、報告、操作實踐和文件來確保遵守既定的內部控製程序

• 了解財務報表以製定行動計劃來管理運行成本和管理費用。

• 進行與分支機構運營相關的財務報告分析和成本控制。

• 負責與各個內部部門（即會計、銷售和營銷）協調以確保客戶滿意。

• 確保遵循政策和流程以優化運行成本並最大限度地減少開銷。

• 有效地培養和引導員工提高生產力和士氣。

• 根據需要在各個領域提供支持，包括報告、數據輸入、戰略規劃和客戶服務。

• 解決任何和所有日常運營需求，通常完成除這些職責中列出的任務之外的各種任務，以實現高效的分支機構運營。

• 保持清潔、高效的工作環境。了解管理庫存要求；定期巡查設施，以確保有可用的操作用品和庫存。

• 通過參與教育機會、閱讀專業出版物、維護個人網絡或參加專業組織來更新工作知識。

• 需要協助定位時前往不同的地點。 （如果需要，必須願意搬遷）

• 培訓和分配後的各種運營經理職責。

• 監督、培訓、提供指導、分配職責、教練、諮詢、紀律、審查和協助分支機構員工。

• 管理分行會計，確保每天所有訂單都得到完整處理並準確地向客戶開具發票，其中包含會計軟件中的所有相關費用、折扣和訂單信息。

• 必要時協助辦公室工作人員及時完成日常工作。職責可能包括訂單處理、運輸相關任務、發票、記錄保存、客戶服務等。

• 與供應商協商辦公用品、運輸服務或各種其他分支機構需求的價格折扣。

• 準備並完成行動計劃，實施詳細的時間表以確保達到目標期限。

• 實施生產力、質量和客戶服務標準，以保持運營流程和程序的高質量標準。

• 解決問題、完成審計、確定趨勢並向公司辦公室報告重要的或其他相關的運營信息和建議。

• 通過建立、遵守和執行符合公司和法律法規的標準和程序，維護安全和健康的工作環境。

• 作為超越辦公室員工的任何客戶問題的主要聯絡點。通過電話和電子郵件與客戶溝通，了解哪些信息可以提供給客戶，哪些信息不能提供給客戶，正確回答客戶問題，並以專業的方式解決客戶的疑慮。

• 解決任何和所有日常運營需求，通常完成除這些職責中列出的任務之外的各種任務，以實現高效的分支機構運營。

技能要求

• 能夠快速學習、追朔關鍵細節並願意根據需要提出問題。

• 能夠在快節奏的環境中確定優先級、處理多項任務並按時完成任務。

• 高度的準確性和對細節的關注。

• 深入了解客戶服務、庫存和會計程序。

• 優秀的書面和口頭溝通技巧，以客戶服務為導向。

• 中高級10 鍵和數據輸入技能。

• 精通英語和普通話。

• 強大的分析和解決問題的能力。

• 與團隊有效合作的能力。

• 能夠與整個公司的各種員工進行有效互動。

• 熟練使用MS Office。

• 組織、領導和衝突管理技能，能夠吸引和激勵他人。

所需的最低經驗

• 教育：金融、會計、工商管理、企業管理或相關領域的學士學位。

• 工作領域：2 年以上管理或運營工作經驗。

Operations Manager Trainee

Primarily responsible for training to assume a management role (Operations Manager) to maintain the daily operations of a facility while supervising the safety, well-being, and performance of employees. Must take a hands-on approach to learn and utilize leadership skills to assume responsibility of a branch at any time. Must learn to ensure the facility operates in an efficient and profitable manner while facing different and new challenges every day. Will be provided with a hands-on learning environment as well as receive the guidance, mentoring, and support needed to successfully transition to an Operations Manager. Requires extensive travel through assigned work activities and projects, during this time relocating may take effect. When no Operations Manager positions are available to transition into, trainees are responsible for assisting management in various operations related tasks and audits to gather a more in-depth understanding of the company.

Responsibilities

· Manages branch inventory control and works closely with warehouse staff and inventory accountant to regularly verify that inventory records are accurate through inventory record audits and physical counts.

· Ensures compliance with established internal control procedures by examining records, reports, operating practices, and documentation

· Understands financial statements to create action plans to manage running costs and overheads.

· Conducts financial report analysis and cost control related to branch operations.

· Accountable for coordinating with various internal departments (i.e. accounting, sales and marketing) to ensure customer satisfaction.

· Ensure policy and processes are followed to optimize running costs and minimize overhead.

· Effectively develop and lead employees to increase productivity and morale.

· Provide support as needed in the various areas, including reporting, data-entry, strategic planning, and customer service as needed.

· Resolves any and all day-to-day operational needs, often completing a variety of tasks in. addition to those listed within these responsibilities as necessary for efficient branch operations.

· Maintain a clean, efficient work environment. Learn administrative inventory requirements; periodically walk-through facility to ensure operating supplies and inventory are available.

· Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, or participating in professional organizations.

· Travel to various locations when needing to assist with the location. (Must be willing to relocate if needed)

· Various Operations Manager responsibilities after training and as assigned.

· Supervises, trains, provides guidance to, assigns duties to, coaches, counsels, disciplines, reviews, and assists branch employees.

· Manages branch accounting, ensuring daily that all orders have been fully processed and accurately invoiced to the customer with all relevant charges, discounts, and order information within accounting software.

· Assists office staff in completing daily duties in a timely manner as necessary. Duties may include order processing, shipping related tasks, invoicing, record keeping, customer service, etc.

· Negotiates pricing discounts with vendors for office supplies, shipping services, or various other branch needs.

· Prepares and completes action plans, implementing detailed schedules to ensure targeted deadlines are met.

· Implements productivity, quality, and customer-service standards to maintain a high-quality standard for operations processes and procedures.

· Resolve problems, completes audits, identifies trends, and reports important or otherwise relevant operations information and recommendations to the corporate office.

· Maintains a safe and healthy work environment by establishing, following, and enforcing standards and procedures that comply with company and legal regulations.

· Serves as primary point of contact for any customer issues that are escalated beyond office staff. Communicates on the phone and via email with the customers, knowing what information can and cannot be provided to the customers, properly answering customer questions, and resolving customer concerns in a professional manner.

· Resolves any and all day-to-day operational needs, often completing a variety of tasks in addition to those listed within these responsibilities as necessary for efficient branch operations.

Skill Requirements

· Ability to learn quickly, recall key details, and willingness to ask questions as needed.

· Ability to prioritize, multi-task, and meet deadlines in fast paced environment.

· High degree of accuracy and attention to detail.

· Strong understanding of customer service, inventory, and accounting procedures.

· Excellent written and verbal communication skills with a customer service orientation.

· Intermediate to advanced 10-key and data entry skills.

· Proficiency in English and Mandarin languages.

· Strong analytical and problem-solving skills.

· Ability to work efficiently with a team.

· Ability to interact efficiently with a wide range of staff throughout the company.

· Proficiency in MS Office.

· Organization, leadership, and conflict management skills with the ability to engage and motivate others.

Minimum Experience Required

· Education: BS degree in Finance, Accounting, Business Administration, Business Management, or related field.

· Job Field: 2+ years working experience in management or operations.