Job Title: Client Support Associate (Bilingual in Chinese)

Start Day: Immediately

Location: Arcadia, CA

*We are recognized as one of the Top 5000 on Inc. Magazine’s Annual List of America’s Fastest-Growing Private Companies and are one of the winners of USPAACC's Fast 100 Asian American Business Awards.* 
 
Join the leading payment processing services provider to help empower small-to-medium-sized businesses to thrive in the United States!
Since 2009, Universal Processing has been committed to providing our international clients with top-notch customer service, support, and competitive pricing. We have drastically expanded our business from New York to California , Illinois and Texas serving over 12,000 clients across the nation in the past 10 years. 
 

Universal Processing California office now is seeking a highly motivated and enthusiastic Client Support Associate to join our local operations team.  The Client Support Associate is a critical role that interacts directly with our clients to provide excellent after sales support to ensure satisfactory client experience.

We are an E-Verify employer! 

Responsibilities included but not limited to:

• Confer with client by telephone professionally and ascertain problem or reason for calling.
• Listen and respond to customers’ concerns and needs; identify customers’ requirements and provides the appropriate solutions.
• Advise clients in funding issues, risk related issues, and provide pricing analysis to clients.
• Check to ensure that appropriate changes were made to resolve clients’ problems.
• Keep records of clients’ interactions, record details of inquiries, complaints, or comments, as well as actions taken.
• Contact clients to respond to inquiries or to notify them of new regulations or any planned adjustments.
• Serve as a liaison or translator between merchants and Priority Payment System or Firstdata to resolve funding or terminal issues.
• Provide technical assistance and support for incoming queries and issues related to terminal hardware.
• Assist in planning and implementing department goals and makes recommendations to management to improve efficiency effectiveness.

You Should Apply If You Are:

• Bilingual in English and Chinese is required
• Willing to work weekends
• Energetic, fun, and friendly
• Excellent in verbal communication skills
• Able to actively listen to clients and interact with clients in a friendly and patient manner
• Able to take initiative to solve problem effectively
• Self-motivated to learn new systems and installation of products
• Able to accomplish tasks before deadlines and be detail-oriented
• Able to work efficiently as part of a team and as an individual
• Proficient with Excel and Word
• Authorized to work in the U.S

Training:

Don’t be intimidated by the terminologies or the industry if you are not familiar with them. We will provide training for you to understand the industry, full service line the company offers, and how to do troubleshooting and customer service.

职位：中英双语客服专员（全职）

工作地点：Arcadia, 加州

职位简述：

• 熟悉公司产品，包括美国信用卡处理行业
• 聆听客户需求，判断客户所需要的服务，并提供相应的专业解答
• 及时为客户提供相应的信用卡处理解决方案，将客户交谈信息录入管理系统
• 协助客户关于账户风险保障的咨询和要求，包括资金入账和客户赖账问题
• 处理延迟到账或扣款失败的问题
• 协助销售人员处理客户要求，并为销售人员提供售后服务政策
• 为客户和Priority Payment System 或 FirstData 服务中心担当口译，为客户解决入账及终端系统问题
• 处理服务故障及客户投诉，并跟踪解决进度
• 为技术部提供技术支持，并解决客人使用刷卡机时出现的技术问题

职位要求：

• 本科及以上学历
• 口语流利，有出色的沟通和表达能力（此工作需要与美国英语客服有直接交流）
• 具备专业的客户服务意识和团队合作精神
• 勤奋善于学习，工作态度积极，有责任心、细心、耐心
• 抗压能力强，善于沟通，观察力强，善于发现问题、解决问题
• 有客户服务方面经验者优先录用

培训：

公司为新员提供培训，以了解信用卡处理行业及如何处理客服和技术问题

 有意请Email简历至: hrla@uprocessing.com，请注明申请的职位名称和招聘信息来源。