Education, Training and Experience Guidelines:
Possession of a High School Diploma or GED.  Must be at least 18 years old.  Must be currently enrolled as a student in an undergraduate or graduate program at an accredited college or university or have graduated within six (6) months of appointment. Appointments to this classification are for a limited duration, not to exceed one year.

Knowledge of:

• City organization, operations, policies, and procedures.
• Principles and practices of office administration and telephone etiquette.
• General research and analysis methods and techniques.
• Records management principles.
• Basic computer skills and standard MS Office software applications.
• Customer service and public relations methods and practices.

• Operating a personal computer and utilizing a variety of business software.
• Organizing and maintaining departmental records and filing systems.
• Working effectively with others.
• Establishing and maintaining cooperative working relationships with co-workers and the public.
• Communicating effectively verbally and in writing.
• Basic mathematics.

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