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JOB STANDARDS/SPECIFICATIONS

Knowledge of:

• Purposes, methods, practices, and principles of District financial and statistical recordkeeping work.  
• Basic knowledge of laws and statutes controlling maintenance of District financial records and financial statements.
• Computerized management information and fiscal systems.
• Principles of training.
• District organization, functions and policies.
• Principles of customer service and customer relations.
• Basic English usage, spelling, grammar and punctuation.
• Modern office practices, equipment and procedures.
• Business correspondence and filing systems.
• Personal computer operation and related software applications including basic level Microsoft Office, e-mail and web-based communication tools.
• Basic mathematics.
• Correct English usage, spelling, grammar and punctuation.
• Water delivery and distribution systems.
• Principles and methods used in reading, testing and calibrating meters.
• Water conservation practices and principles.

Ability to:

• Learn to Operate PC, business office machines and data entry terminals.
• Deal tactfully and courteously with customers inquires.
• Read and write.
• Make basic arithmetical computations.
• Follow oral and written directions.
• Type at a rate of 30 words per minute from clear, legible copy.
• Prepare and organize a variety of information.
• Effectively maintain good relations during public contacts.

TYPICAL PHYSICAL ACTIVITIES

• Work at a desk for an extended period of time.
• Work in an office environment, lift and move objects up to 15 pounds such as large binders, books and small office equipment.
• Sufficient finger/hand coordination and dexterity to operate and adjust office equipment.
• Regularly uses a telephone for communication.
• Use office equipment such as computers, copiers, printers and fax machines.
• Sits for extended time periods.
• Standing, walking, lifting, bending, pulling, reaching, stooping, crouching, climbing, sitting, typing, reading, writing and color determination.
• Speaking and listening for extended periods of time.
• Hearing and vision within normal ranges with or without correction.

ENVIRONMENTAL FACTORS

• Exposure to sun: 10% or less work time spent outside a building and exposed to the sun.
• Occasionally required to change working hours or work overtime.

DESIRABLE QUALIFICATIONS

Any combination of education and experience that would likely provide the necessary knowledge and abilities is qualifying.

A typical way to obtain the knowledge and abilities would be:

Education: High School graduation, or satisfactory equivalent.

Experience: Some experience in performing customer service work, bookkeeping and or customer bill processing, preferably including experience in working in a water utility.