Knowledge of:
Business Processes and customer experience facilitation techniques including: Lean IT, Voice of the Customer, and Journey Mapping.
 
ITIL and the entire IT Service Delivery lifecycle.
 
Project and program management principles and best practices.
 
Software delivery life-cycle methodologies including Agile, SCRUM, and Kanban.
 
Software system configuration, maintenance, administration, analysis, and problem resolution best practices.
 
ERP, BPM, CRM, and BI tools.
 
SOAP, WSDL, XML, and other key protocols.
 
Database access tools including SQL.

Education, Training and Experience:
 
Graduation from an accredited college or university with a Bachelor's degree in Computer Science, Management Information Systems or a closely related field .
 
Four years of recent, paid work experience implementing and maintaining software-based business application systems and automating business processes. Experience coordinating, training or providing general supervision to others is desirable. Experience in the administration of systems serving public agencies or the general public is desirable.