Knowledge, Skills, and Abilities
Knowledge of:
Principles and practices of exceptional customer service.
Basic mathematical principles such as adding, subtracting, multiplying and dividing whole numbers, decimals, and fractions.
Basic office computer systems and applicable software.
Budget administration and fiscal planning.
Electric theory.
Occupational hazards and standard safety practices.
Power scheduling techniques, real time energy purchasing, sales and economic dispatch.
Principles and practices of effective management and supervisory techniques.
Principles and practices of power dispatching and operations.
Principles of power switching.
Proper English, spelling, and grammar.
 
Knowledge of and Skill in:
Exceptional customer service practices.

Skill in:
Assessing and prioritizing multiple tasks, projects and demands with critical timeliness in a fast-paced environment and emergency situations.
Basic computer applications such as email, work processing, spreadsheets, and databases.
Effective written and oral communication, both on a one on one and group basis.
Making independent judgement and decisions based on established standards and procedures.
Performing switching operations.
Voltage and VAr control.