Knowledge of:

• City policies and procedures.
• Applicable policies, procedures and regulations covering specific areas of assignment.
• City administration processes and procedures, including accounting and budgeting.
• Customer service standards and protocols.
• Record keeping and file maintenance principles and procedures.

 
 Ability to:

• Using initiative and independent judgment within established procedural guidelines.
• Interpreting a variety of technical instructions and program requirements.
• Assessing and prioritizing multiple tasks, projects and demands.
• Entering information into a computer system with speed and accuracy, and maintaining electronic files.
• Writing complex reports and correspondence from brief instructions.
• Operating standard office equipment, and a personal computer utilizing standard software.
• Establishing and maintaining effective working relationships with co-workers and the public.
• Providing effective customer service, and dealing tactfully and courteously with the public.
• Communicating clearly and concisely, both verbally and in writing.