Knowledge, Abilities, and Skills:
Knowledge of:
Accounting and recordkeeping systems.
Current office practices and procedures.
Business English, spelling, punctuation and grammar.
Basic mathematics.
Alphabetical and numerical filing.
Effective customer service techniques.
Ability to:
Communicate effectively, both orally and in writing.
Learn and use computer programs and systems, including financial, accounting and recordkeeping systems.
Perform accurate mathematical computations.
Reconcile figures.
Operate a variety of office equipment.
Learn, interpret and apply rules, regulations and established policies.
Follow written and oral instructions.
Perform routine tasks independently.
Provide effective customer service.
Establish and maintain effective and cooperative working relationships with City employees and the general public.
Skill in:
Typing at a corrected speed of 25 words per minute.
Using a personal computer and applicable software applications.
Reading, writing, and communicating at an appropriate level.
Education, Training, and Experience:
Graduation from high school or the equivalent. Three years of recent, paid work experience performing financial support duties, which included customer service.
Graduation from an accredited college with an Associate's degree in Business, Public Administration, Accounting or a closely related field may substitute for two years of the required work experience.