Modern office procedures, practices and equipment. Business English, spelling, punctuation and grammar. Basic mathematics. Recordkeeping principles and procedures. Basic principles of supervision. Effective training techniques. Effective customer service techniques.
Set up and maintain office files for electronic and hard copy documents. Operate a variety of office equipment. Follow oral and written instructions. Respond to public inquiries in a tactful manner. Train, lead and schedule the work of staff. Provide effective customer service. Establish and maintain cooperative and effective working relationships with City employees and the public. Perform basic mathematical computations. Use independent judgment and initiative. Maintain confidentiality. Learn and use required software applications.
Typing at a corrected speed of 45 words per minute. Working with personal computers including (e.g. Microsoft Office®) and other applicable software. Reading, writing and communicating in English at an appropriate level.
Education, Training, and Experience:
Graduation from high school or equivalent. Three years of recent, paid work experience performing a variety of complex clerical support duties. Recent work experience must have included frequent contact with the general public. An Associate's degree (or 60 semester units at an accredited college or university) may substitute for one year of the required experience.