Knowledge, Abilities and Skills:
 
Knowledge of: 
 
Modern office procedures, practices and equipment.
Business English, spelling, punctuation and grammar.
Purposes, methods and practices of technical and financial recordkeeping.
Recordkeeping principles and procedures.
Effective customer service techniques.
Marketing methods, tools and processes including brand guidelines and identities, grassroots and/or digital tactics.
Community cultivation and outreach.

Ability to:  
 
Communicate effectively, both orally and in writing. 
Maintain accurate files and records. 
Prioritize work and meet deadlines.
Follow oral and written instructions.
Maintain confidentiality.
Think critically, use independent judgment and initiative.
Learn and use required software applications.
Respond to inquiries and complaints in a tactful and courteous manner.
Establish and maintain effective and cooperative working relationships with City employees and the general public.
Provide effective customer service.
 
Skill in:
 
Typing at a corrected speed of 45 words per minute.
Marketing (grassroots or digital marketing)
Public Speaking
Working with personal computers including (e.g. Microsoft Office®) and other applicable software.
Reading, writing and communicating at an appropriate level.
Working effectively with persons from diverse social, cultural and economic backgrounds.
 
Education, Training, and Experience:  
 
Graduation from high school or equivalent.
 
Two years of recent, paid work experience in marketing or program support duties. An Associate's degree (or 60 semester units at an accredited college or university) may substitute for one year of the required experience.