Knowledge of:
Office practices and procedures, including the use of standard office equipment, basic record keeping practices, basic math, cashiering procedures; records administration practices; customer service techniques.

Ability to:
Operate a computer using word processing and spreadsheet software; type accurately at a speed necessary to meet the requirements of the position; organize and maintain office records and specialized files; compose routine correspondence from brief instructions; communicate clearly and effectively orally and in writing; understand and follow written and oral instructions; prepare clear, accurate and concise records and reports; use tact and discretion in dealing with sensitive situations and concerned people and customers; establish and maintain effective working relationships with staff, management, and others encountered in the course of work.

Education/Training/Experience:
A typical way of obtaining the knowledge, skills and abilities outlined above is high school graduation or G.E.D. equivalent and six months to one year of increasingly responsible office administrative or customer service work; or an equivalent combination of training and experience.