Exceptional customer service practices.  

Budgetary process and procedures.
Business practices and procedures.
Principles of management, supervision and training.

Skill in:
Effective oral and written communications, both on a one-on-one and a group basis.
Public contact techniques.
Use of word processing, spreadsheet and other computer software programs and applications.

Provide exceptional customer service to those using the services of the Information Technology Department. 
Model and practice the highest standards of ethical conduct.  

Communicate effectively in English.
Conduct research and analyze data.
Design and implement work flow systems.
Effectively supervise subordinates.
Establish and maintain effective working relationships with the public, co-workers, other departments, subordinates and supervisors.
Foster a teamwork environment.
Lead, coach, instruct and motivate employees.
Provide clear work instruction.
Read, write and comprehend directions in English.
Review and evaluate employees' job performance.
Understand and use computers to accomplish assignments and guide staff.

Other Characteristics
Willingness to:
Work overtime as requested.
Assume responsibility for maintaining a safe working environment.
Initiate, recommend and carry out personnel actions.

Experience
One year of recent experience in administrative work involving budget, management, organization, personnel or other related functions. classification.