Education, Training and Experience Guidelines:
Possession of a High School Diploma or GED, AND one (1) year administrative support including customer service experience.

Knowledge of: 

·         City organization, operations, policies and procedures.

·         City Code, City Ordinances, and Standard Operating Manual.

·         Principles and practices of office administration.

·         Records management principles.

·         Telephone etiquette and customer service protocol.

·         Customer service standards and protocols.

·         Business computers and standard MS Office software applications.

Skill in:

·         Preparing correspondence and various types of documents.

·         Reviewing documents for accuracy.

·         Organizing and maintaining departmental records and filing systems.

·         Answering incoming calls and responding to public inquiries.

·         Coordinating special projects in support of departmental operations.

·         Organizing tasks and meeting deadlines.

·         Operating a personal computer utilizing a variety of business software.

·         Explaining City policies and procedures.

·         Communicating effectively verbally and in writing.  

·         Dealing tactfully and courteously with the public.

·         Establishing and maintaining cooperative working relationships with co-workers and the public.

 LICENSE AND CERTIFICATION REQUIREMENTS: A valid California State Driver’s License may be required depending on area of assignment.