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City of Alhambra-Program Specialist

3/14/2022 8:20:12 AM 267

Salary

$41,319.99 - $54,261.62 Annually

Location 

Alhambra, CA

Job Type

Regular

Division

Housing Assistance

Job Number

22033

Max Number of Applicants

50













Clerical and Lobby Support
PROGRAM SPECIALIST I
Housing Assistance Division
Regular Position
Position is located at the Alhambra Office
"Recruitment closes when 50 Applications have been Received"

The Los Angeles County Development Authority (LACDA) is a dynamic, innovative agency created in 1982 by the Board of Supervisors to generate affordable housing and economic redevelopment throughout Los Angeles County and participating cities. Funded primarily with federal grants, LACDA is an industry leader in sponsoring new solutions to housing and forming partnerships with private and public agencies. To apply, please visit our web site at www.lacda.org. 

POSITION OVERVIEW 
Provides clerical and lobby support, including answering, screening, and routing a high volume of telephone calls, responds and provides accurate program information to the public; prepares documents for mailing and monitors its return. May require a high volume of data entry in Los Angeles County Development Authority's client information computer system. Operates office equipment including the Division's document imaging system; prepares and issues routine notices; assists at client interview sessions, sorts and delivers mail.

Essential Job Duties

The below statements are intended to describe the general nature and scope of work performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned:

 

  • Greet customers.
  • Assist the general public, program participants and property owners.
  • Assist in ensuring the lobby equipment is wiped down after every use.
  • Assist with client interview sessions.
  • Answer public inquiries pertaining to the Housing Choice Voucher Program (HCV), Emergency Housing Voucher Program (EHV), including, but not limited to the application process, housing resources and other related areas.
  • Answer, screen, route a high volume of telephone calls and messages to appropriate staff.
  • Prepare and issue routine notices.
  • Input pertinent client information into computer system.

The ideal candidate must be able to multi-task; perform well while maintaining a calm, courteous, professional demeanor in a fast-paced team-oriented environment. Must work independently with minimal supervision, possess strong judgment and decision-making skills and effective oral and written communication skills and be able to establish and maintain cooperative working relationships with staff, public, and other agencies.

The candidate will prepare documents for mailing, sort and deliver mail. The candidate must be computer literate, experienced with Microsoft Office Suite, to operate office equipment including the Division's document imaging system. The candidate must maintain a high standard of customer service to effectively represent the Los Angeles County Development Authority and its programs and perform other related clerical duties as assigned. Regular attendance is an essential job function.

Qualifications

  • High school graduate and some college coursework, and three years of receptionist or office management experience. OR Four (4) years of receptionist or office management experience may be considered in lieu of the college coursework. 

  • Two (2) years direct experience working with the public, particularly low- income populations, and special needs populations.

  • Bilingual in Spanish is required

DESIRABLE QUALIFICATIONS

  • Work experience with low-income/diverse populations
  • Experience in YARDI Software
*Three (3) professional references must be included in the "Reference" section of the application at the time of filing.  

Additional Information

NOTE:  Salary compensation is Dependent on Qualifications (experience, education, skills, and abilities). Initial salary placement is generally made at the beginning to mid-point of the posted range. New hires are not eligible to start at the maximum of the posted range.
 
To be considered, all qualified applicants are encouraged to apply online at http://www.lacda.org. In the Work Experience section of your online application clearly describe your experience as it relates to the qualifications. Failure to provide this information may result in eliminating your application from further consideration.
 
Please include a resume and cover letter with your application but note that a resume cannot be substituted for any section of the online application and/or supplemental application. If your application is incomplete, it may be rejected at any stage of the examination process. Work experience must be supported by the experience in your application. “See resume” is not an acceptable answer.
 
To receive credit for a four-year college or university degree or master’s degree, you must attach the following to the application at the time of filing:
  •  Copy of College or University Degree or official transcripts that indicate graduation.
Human Resources staff will notify all applicants of their application status via email. You are responsible for monitoring correspondence from this office by checking your email account in a timely manner.

Successful applicants must possess a valid California Driver’s License and an acceptable driving record, complete background investigation, Live Scan fingerprint search, pre-employment physical and drug screening prior to appointment.
 
Those applicants whose qualifications most closely meet the needs of the position will be invited for the examination process.  

All LACDA employees must be fully vaccinated against COVID-19 as a condition of employment. Successful candidates for this position will be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department.

 
LAST DAY TO FILE:  RECRUITMENT WILL CLOSE WHEN 50 APPLICATIONS HAVE BEEN RECEIVED.  

APPLY IMMEDIATELY, POSITION MAY CLOSE WITHOUT PRIOR NOTICE.
 
 RECRUITMENT NUMBER:  22033

Agency
Los Angeles County Development Authority
Phone
626-262-4511
Website
http://www.lacda.org
Address
700 W. Main Street

Alhambra, California, 91801
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