The City of Arcadia is in search of a highly motivated and experienced Utility Billing Specialist to join the Public Works Services Department (PWS) team. This person will perform a variety of specialized utility billing duties involving the processing of water service billings and complex customer service functions. The ideal candidate will be able to showcase their skills and multi-tasking abilities, strive for excellence, and provide excellent service to our residents and customers. Someone who is detail-oriented, enable able to work independently, and cross-train employees when needed. Utility billing experience is highly desirable. If you enjoy working with the public and want to join a team that inspires you to "Go Above and Beyond", then this will be a great opportunity for you!

• Provide technical information and instruction regarding applicable procedures and methods; interpret and explain rules and regulations; answer questions and resolve problems or complaints.
• Perform customer service for City utility customers involving billing issues, new accounts, cancellations, and automatic debit program; explain, research and analyze account history to resolve billing questions.
• Receive and process all work orders and applications for water, automatic debit program, and on-line electronic payments.
• Open and close accounts; process and maintain accounting records for water service accounts; sort, audit and match utility bills and payment checks.
• Assign appropriate account numbers and billing rates for water services; research records to correct errors in billings; make credit adjustments and refunds; maintain related water accounts.
• Calculate special bills according to utility rules and regulations and established procedures; assemble information regarding delinquent accounts; make special arrangements for payment of utility billings for hardship cases within specific guidelines or refer to collection agency; perform analyses/audits of data to ensure accuracy of billing; maintain collection process for closed accounts with outstanding balances; assign accounts to collection agency.
• Prepare monthly and bi-monthly utility bills and other related bills and notices including final bills, past due notices, 48-hour shut-off warning notices, and shut- offs; process new or cancelled accounts, meter changes, or other similar utility billing activities as required; serve as key liaison with outside billing vendors to ensure that billings are accurate and are processed expeditiously.

Any combination of education and/or experience that has provided the knowledge, skills, and abilities necessary for successful job performance is qualifying. An example would be:

Experience:
Two years of clerical accounting or bookkeeping experience which included routine account record keeping, public contact, and the application of policies and procedures in the performance of assigned tasks.
 
Training:   
Equivalent to the completion of the twelfth grade supplemented by specialized training or college level course work in accounting or a related field.

Special Requirements:
Essential duties require the following physical skills and work environment:

Ability to work in a standard office environment.

Application

A fully completed online application is required to be submitted.  Incomplete, late, emailed, faxed and hard copy applications are not accepted. Resumes are not considered in lieu of the required online employment application.  All certificates, resumes, cover letters, and other documents requested by the City for the position advertised, must be uploaded with your online application.

The Selection Process:

All applications will be reviewed and evaluated.  Those candidates who are determined to be best qualified based upon the information presented on the application materials will be invited to continue in the selection process which may include a qualifying written or performance evaluation and will include an interview weighted 100%.  The City reserves the right to limit the number of interviews conducted.  Candidates will be notified via e-mail or telephone if they qualify to move to the next step in the selection process.  The interview score will determine ranking on the eligibility list and will remain in effect for one year.

Pre-employment background and medical examinations are additional requirements for hire. Failure on any part of the selection process will result in removal from the recruitment process. 

Please Note:  If you have a disability that may require an accommodation in the selection process, please notify Human Resources in writing when you submit your application.