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Who We Are
The City of Beverly Hills has a long-standing reputation for providing superior customer service to residents, businesses, and visitors. This characteristic, combined with outstanding staff in all departments, has been a hallmark of success for this high performance organization. The municipal government (approximately 1,080 full-time and part-time employees) provides the highest quality safety services, recreational, municipal services, and physical environment.

What We Do
The Community Development Department of the City of Beverly Hills is responsible for the review and processing of development projects including land entitlements, zoning and plan review,  inspection services, permit issuance, and code enforcement.  It also oversees programs such as rent stabilization, historic preservation program, animal control and records requests. Community Development also provides staff assistance to 5 city commissions; including, Planning, Architectural, Design Review, Cultural Heritage, and Rent Stabilization. 

What We're Looking For
The City of Beverly Hills' Community Development Department is seeking two highly motivated and qualified candidates for the position of Customer Service Representative to perform a wide variety of public assistance and public information activities. The incumbents will perform a variety of general clerical activities related to fee calculations and collections, licenses and permits, record keeping, and answering customer inquires. These individuals should have excellent communication skills to ensure effective customer service and maintain the ability to exercise good judgment, tact, and discretion. Exposure to municipal code, international building code, or construction management is a plus as these positions will focus on assisting the permit center. The ideal candidate will possess attention to detail, be a problem solver, and remain a team player while maintaining a positive attitude. These two positions will report directly to the Permit Center Supervisor. 

Selection Process
All applicants must submit clear, concise and complete information regarding their qualifications for the position, including detailed responses to all supplemental questions. Resumes will not be accepted in lieu of the application or supplemental application materials.

The selection process may consist of any of the following components:

• Supplemental Questionnaire
• Online Multiple-choice Exam
• Virtual Oral Interview(s)

A Customer Service Representative performs a wide variety of public assistance and public information activities at a public service counter, on the telephone, or via e-mail or online systems, prepares, issues and collects fees on various applications; licenses, permits, bonds,  and utility billings and performs a variety of general clerical activities related to billing, permits, cashiering and record keeping functions.

Some of the core duties include, but are not limited to:
BUILDING AND SAFETY DEPARTMENT

• Issues construction permits:
• Interviews applicant;
• Verifies current address and licenses;
• Calculates and collects appropriate fees;
• Prepares permits;
• Distributes receipt and permit.
• Inputs permit data into computer system.
• Answers telephone and assists callers with application and permit questions and concerns.
• Assists the general public and contractors with permit questions and research and with use of microfilm readers.
• Researches, reviews and copies various permits as required.
• Processes cash bonds, deposits fee, and enters required information into computer system.
• Prepares various reports for departmental use.
• Balances daily receipts of monies and prepares revenue summary sheets.
• Maintains microfilm-filing system.
• Maintain system of all contractors with permits within the City of Beverly Hills.
• Performs other related duties as assigned.

• High School diploma or equivalent 
• Three (3) years of experience in customer service contact work
• One (1) year of recent experience in performing clerical duties and data entry work, or any equivalent combination of education and experience.

• Skill in operating a typewriter, calculator, desktop computer (including Microsoft Office software), cash register, and other office machines
• Ability to communicate clearly and effectively, both orally and in writing.
• Ability to understand and perform written and verbal instructions and apply the fundamental principles of accounting related policies and procedures.
• Ability to reconcile differences within the accounting record keeping system.
• Ability to maintain difficult and complex financial or statistical data and records.
• Ability to prepare manual and computerized financial reports as well as maintain ledgers and journals.
• Ability to establish and maintain effective working relationships with supervisors, fellow employees and the public.
• Ability to respond to inquiries from the public in a tactful manner.
• Ability to deal with a variety of people in confrontational situations.
• Ability to exercise good judgment, tact and discretion in problem situations.
• Ability to make independent judgments and sound decisions with the parameters of standard policies and procedures.