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Technical Analyst, Sr.

Job Description

Department(s): IS- Systems Development

Reports to: Manager, Information Services

FLSA status: Non-Exempt

Salary Grade: L - $37.0192 - $52.4038 ($77,000 - $109,000)

Job Summary

This position collaborates with the Information Services (IS) Data Warehouse (DW) team and Business teams to define system scope, objectives, and business requirements to meet user needs. This role is responsible for assisting business customers in making informed decisions regarding the development, configuration and functionality of various system processes, reporting, and applications. The Senior Technical Analyst also provides technical consulting to end users on systems projects as well as contributing to the support and maintenance of assigned system processes, reporting, and applications, and serves as a technical point-of-contact.

Position Responsibilities:

• Works with in-house development staff and business department to devise or modify procedures to solve complex problems.

• Understands business requirements and proposes practical solutions.

• Develops, generates, and maintains standard, custom, and ad-hoc documentation, including reports and/or queries from the applicable source system. Monitors, audits, and administers database integrity and security. Researches and recommends solutions to system issues.

• Produces IS solutions for assigned projects. Works closely with requesting business department, IS staff, and other users to research and resolve system and/or user problems.

• Participates in the design and implementation of new system processes, reporting, and other system enhancements. Investigates, analyzes, and makes recommendations for process flow, data storage, test plans, user documentation and training.

• Works with business departments to assist with their requirements, document ‘as is' and ‘to be' process flows, defines options and methods to accomplish preferred results, Quality Assurance (QA) data to their satisfaction, and provides technical support for applicable business staff.

• Performs data quality checks on various reports and dashboards.

• Maintains effective working relationships with the DW team, other Information Services teams, and the other business departments within CalOptima.

• Other projects and duties as assigned.

Possesses the Ability To:

• Work well independently or on a team.

• Act as a liaison between relevant internal departments and application development staff.

• Provide production support to resolve problems with production processing.

• Maintain a high degree of confidentiality and sensitivity related to member and employee data.

• Identify issues and problems, develop solutions, and prepare recommendations.

• Review Structured Query Language (SQL) Objects (tables, stored procedures, views, jobs, etc.) using SQL Server Management Studio (SSMS).

• Provide technical support for a variety of system processes, reports, and applications.

• Communicate clearly and concisely, both verbally and in writing with all levels within the organization.

• Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint, Visio, MS Project) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.

Experience & Education:

• Bachelor's degree in Business, Information Technology, or other related field or equivalent work experience required.

• 5+ years of IS Technical Application support experience is required.

Preferred Qualifications:

• 1+ year experience in Information Service experience working in a Health Care related setting, preferably a health plan, strongly preferred.

Knowledge of:

• SQL Server.

• Business Intelligence tools (Tableau preferred).

• Business practices to assist in working with business departments.

• Computer hardware and software troubleshooting techniques.

• Upon hire - policies and procedures and maintenance of, general responsibilities, requirements and regulations pertaining to any one of a variety of business departments at CalOptima.

• Methods and techniques for organizing and implementing programs or projects.

CalOptima is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima wants to have qualified employees in every job position. CalOptima prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources Disability Management at 657-900-1134.

Job Location: Orange, California

Position Type:

To apply, visit https://apptrkr.com/2827566

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