Excellent customer service and organizational skills;
Ability to work independently and as part of a team, be flexible, and manage multiple assignments in a dynamic and fast-paced environment;
Ability to prioritize and handle a variety of tasks and assignments, while ensuring timely completion
Ability to work effectively with a wide variety of people and populations by consistently exercising tact, good judgment, and a proactive, problem-solving focused style;
Excellent interpersonal, written, and verbal communication skills;
Strong attention to detail;
Ability to work with staff and management at all levels of the department and the City, and demonstrated ability to maintain strict confidentiality
Willingness to learn new software programs and an interest in technology
Ability to deescalate and resolve conflict effectively; and,
Proficiency in the use of computers and Microsoft Office programs, including Word, Excel, PowerPoint, Outlook, and TEAMS/SharePoint.