Performs a variety of complex professional and administrative functions related to administrative hearings or in-house legal functions, including: receiving and resolving inquiries related to division services; evaluating and analyzing cases; composing correspondence; and developing various complex reports by researching and gathering information/statistics.

Position reports to: Rent Stabilization & Manager

Job Flyer: https://www.weho.org/home/showdocument?id=51604&t=637743844130353424

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ESSENTIAL JOB FUNCTIONS: (All responsibilities may not be performed by all incumbents.)

• Receives and resolves inquiries, evaluates and analyzes cases; ensures that filings for hearings are timely and complete; and, provides advice and suggestions regarding procedural aspects of hearings
• Issues written preliminary reports and administrative decisions.
• Performs complex duties for Staff Attorneys and the Division Manager including: analyzing applications and reports and making recommendations; and performing complex research and administrative duties.
• Recommends revisions to regulations, guidelines, procedures, forms and informational materials to increase effectiveness.
• Develops and maintains various forms, notices and documents.
• Prepares complex, routine and non-routine reports utilizing a variety of software; receives, sorts, and summarizes material for the preparation of reports; prepares work reports; develops charts and graphs; prints various reports; relays and interprets administrative decisions, policies and instructions.
• Performs financial analysis on the Net Operating Income (NOI) process and the non-binding estimates.
• Organizes and maintains various filing systems.
• Composes correspondence in accordance with standard policies; answers various inquiries; explains policies and procedures; processes routine and non-routine matters independently.
• Interacts with a variety of high-level individuals, both internally and within the community to provide information, disseminate departmental information and assist in resolving administrative issues.
• Uses the computer system to retrieve a variety of daily, monthly and yearly reports; maintains routine financial records.
• Assists the Division Manager with the budgeting process and oversight.
• Serves as liaison to IT for maintenance/upgrading of computer hardware and peripherals.
• Develops and coordinates special projects as assigned.

• Reports administrative and/or operational problems to supervisor.
• Enters information into a computer terminal/database, including: updating and closing cases; researching and retrieving information; contacting related parties; and filing information.
• Creates and maintains logs of cases.
• Disseminates a variety of information to various agencies, divisions, or departments.
• May serve as backup for other positions within the department on an as-needed, short-term basis.
• Performs other related duties as assigned.

Education and Experience:

• Bachelor's degree from an accredited four-year college or university in a related field; and,
• Three (3) to four (4) years of progressively responsible related experience; or,
• Any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.

Knowledge of:

• Legal principles and practices.
• Applicable state, federal and local codes, ordinances, laws, rules and regulations.
• External governmental bodies and agencies related to area of assignment.
• Office administrative and secretarial practices and procedures, such as business letter writing and the operation of standard office equipment, including a computer.
• Legal terminology.
• Record keeping, report preparation, filing methods and records management techniques.

• Preparing clear and concise reports, correspondence and other written materials.
• Using tact, discretion, initiative and independent judgment within established guidelines.
• Analyzing and resolving office administrative situations and problems.
• Researching, compiling, and summarizing a variety of informational and statistical data and materials and developing reports.
• Organizing work, setting priorities, meeting critical deadlines, and following up on assignments with a minimum of direction.
• Applying logical thinking to solve problems or accomplish tasks; understanding, interpreting and communicating complicated policies, procedures and protocols.
• Using a computer and all computer applications to perform the essential and important functions of the job.
• Communicating orally and in writing with internal staff, the public, and City and government officials in order to give and receive information in a courteous manner.
• Operation and routine maintenance of general office machines such as copiers, facsimile machines, and telephone systems.

• Ability to read and interpret documents such as operation and maintenance instructions, procedure manuals, and so forth.
• Ability to understand and carry out written and oral instructions, giving close attention to detail and accuracy.
• Ability to establish and maintain effective working relationships with others.
• Ability to draft and type correspondence.
• Ability to deal with problems involving several variables in standardized situations.
• Ability to learn and follow City and departmental policies and procedures.
• Ability to communicate in English both orally and in writing at the appropriate level.
• Ability to perform mathematical calculations at the appropriate level.

• Work is performed in a normal office environment with little exposure to outdoor temperatures or dirt and dust.
• The incumbent's working conditions are typically moderately quiet. Depending on assignment, the employee is frequently exposed to persons who are upset and/or irate and volatile situations when performing the essential functions of the job.