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In the Information Technology Analyst I position, you will work in the IT Client Systems Team to troubleshoot information technology systems. You will learn and assist with: addressing incoming work tickets and questions from fellow IT staff plus employees throughout the organization; the assessment and resolution of issues that arise; and the new annualized PC refresh process.

This job announcement has been designed to indicate the general nature and level of work being performed by employees in this classification / job.

To further view the job duties of this classification, please refer to the “General” and "Desktop/Mobile Support" sections under "Job Duties" in the job description.

To view the full job description click here: Information Technology Support Analyst I

EMPLOYMENT STANDARDS MINIMUM QUALIFICATIONS

Education and Experience:

A high school diploma or certificate of high school equivalency and two years of relevant experience; or Associate’s Degree from an accredited college or university in a related field and two years of relevant experience; or Bachelor’s Degree from an accredited college or university in a related field.

Relevant Experience is defined as: experience in client systems support and service desk environments addressing hardware and software Information Technology (IT) matters.

CERTIFICATIONS, LICENSES, AND REGISTRATION REQUIREMENTS

License(s): Valid California Class C Driver’s License or equivalent (required at time of application) that allows you to drive during your employment.

JOB-RELATED SELECTION CRITERIA

20% Teamwork / Interpersonal Skills

15% Technical knowledge/skills

15% Analytical Skills

15% Customer Service

15% Oral Communication

10% Job Preparation (education, experience, and training relevant to the position) 10% Organizational Skills 100% Total

CLOSING

Benefits:

• Competitive compensation

• Excellent medical, dental, life, vision plans.

• Deferred compensation in the form of a 401(k) plan (with matching contribution) and a 457 plan.

• Retirement benefits under the California Public Employees' Retirement System • Tuition reimbursement • Training and advancement opportunities • Excellent working environment

For more information on MWD benefits, please use the following link: Benefits Regular FT PT Employees (Represented)

ABOUT MWD

The Metropolitan Water District of Southern California is a consortium of 26 cities and water districts that provides drinking water to nearly 19 million people in Southern California. Metropolitan’s mission is to provide its service area with adequate and reliable supplies of high quality water to meet current and future needs in an environmentally and economically responsible way. Metropolitan’s facilities include the 242-mile Colorado River Aqueduct, five water treatment plants with a combined capacity of 2.3 billion gallons per day, nine surface water reservoirs, 800 miles of pipeline, and 16 hydroelectric power plants.

The Metropolitan Water District of Southern California is committed to providing reasonable accommodations to qualified individuals with disabilities. Qualified individuals with disabilities, who need a reasonable accommodation during the application or selection process, please call (213) 217-7738 or email: jobs@mwdh2o.com.

MWD is a Federal and State EO employer – Veterans/Disabled and other protected categories.

Application Filing Period: Closes at 4:30 pm PST on the date stated in the job announcement. However it may close prior to the filing end date if sufficient applications have been received. If sufficient applications have not been received, then the filing period end date may be extended.

Sponsorship: Applicants for employment with The Metropolitan Water District of Southern California must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (i.e., H1-B or other employment-based immigration case).