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The Defender’s office provides defense services in federal criminal cases and related matters. The Federal Public Defender operates under the authority of the federal Criminal Justice Act, to provide federal criminal defense services by court appointment to individuals unable to afford counsel. More information about the Office of the Federal Public Defender may be found at www.ndcalfpd.org. The CSA will be primarily based in the San Francisco office of the Federal Defender, but will also provide support in the Oakland and San Jose branch offices. OFFICE MISSION STATEMENT We are committed to cultivating a culture of acceptance and connectedness that honors the diverse backgrounds of the people we represent. We employ attorneys, paralegals, defense investigators, information technology specialists, and legal assistants. We work together to uphold every person’s right to be presumed innocent and to a fair sentence if convicted. We provide a vigorous defense at trial and, if the defendant is convicted, on appeal. We advocate for humane sentences by developing mitigation evidence and presenting judges with fully developed views of our clients as people, not criminals. We subscribe to a client-centered approach to legal representation. We listen to our clients, pay close attention to their individual needs, and work closely with paralegals, investigators, and others to address a client’s circumstances. We use that knowledge together with our legal experience, skill, and judgment to fight for our clients and obtain the best result possible. 

JOB DESCRIPTION: The head of the Defender’s IT Department is the Supervisory CSA (SCSA). The position to be filed with this notice is, “Computer Systems Administrator,” or “CSA.” The CSA is supervised by the Supervisory CSA, and will assist and support the SCSA in the administration of technology in the Office of the Federal Public Defender. Under the direction of the SCSA, the CSA will also supervise and work with an Assistant Computer Systems Administrator (“ACSA”). The CSA and ASCA will work together to administer the day-to-day technology operations of the Office, and will support an integrated Windows network over a Wide Area Network. Along with the SCSA, the CSA is one of the office’s systems administrator and network engineers, responsible for server builds and maintenance in each of the three offices. The CSA will also install and update software, perform preventive maintenance, and will analyze and correct system failures.

In addition to administering the computer and system networks, the CSA will assist the SCSA on network / cyber security issues, on the creation and maintenance of virtualization programs, and with the deployment and maintenance of Windows desktops, laptops, and tablets. Under the direction of the SCSA, and working with the Assistant CSA, the CSA will user support, maintain an Exchange / Outlook email network, and will create and maintain backup protocols, disaster

recovery plans, and inventory control systems.  The CSA will work with the Assistant CSA to maintain all network and desktop hardware and peripheral equipment (such as scanners and copiers), digital equipment (such as tablets) and

digital phone and voicemail systems in all office locations.  The responsibilities for this position include a significant helpdesk component. It is an expectation for this position that the CSA will provide friendly and patient technical support to

the attorneys, legal support staff, and administrative staff of the Office. Among other helpdesk responsibilities, the CSA will respond to routine systems questions and will resolve user hardware, software, and other system problems. As noted above, this position also includes supervision responsibilities. The CSA will directly supervise the Assistant CSA, paralegals involved in technical projects, and any contract technical staff, to ensure responsive and helpful technology support is provided to the office staff.  The CSA will work closely with the Supervisory CSA (SCSA) and the Federal Defender to

develop strategic plans for technology, to anticipate and respond to changing technological needs, and to budget for and procure technology for the Office.  The CSA will also perform other duties, as assigned. Frequent travel between the three offices of the Northern District (San Francisco, Oakland, and San Jose) is required. Mileage for travel between the offices is reimbursed with prior approval.  Duties associated with this position require the individual to be able to walk, sit, stand, talk, hear, touch, feel, reach, and frequently lift and/or move up to 50 pounds. The CSA must have a valid driver’s license and available personal vehicle.

REQUIREMENTS AND QUALIFICATIONS:

To qualify for the CSA position, a person must be a high school graduate or equivalent and have

at least three years of general experience, which provided a working knowledge of automated

systems, and two years of specialized experience, and comprehensive knowledge of computer

systems administration principles, practices, methods and techniques.

Some higher education from an accredited college or university, preferably with a concentration

in computer or management-information science or a related field, may be substituted for some

of the required experience. Notwithstanding any educational substitution, however, specialized

knowledge and experience in the following areas is required:

 Microsoft (MS) Windows Server, desktop, laptop, & tablet computer support experience;

 Demonstrated experience with Active Directory and server administration.

Specialized knowledge, skill and experience in some or all of the following areas is preferred.

Experience in any of these systems or software should be expressly noted in a list of “Systems /

Software” experience contained within your application, as described further below:

 MS Windows PowerShell, with experience automating common administrative tasks;

 Microsoft Hyper-V Setup and Administration

 Microsoft Office Suite 2019, with special emphasis on Word and Excel;

 Litigation support software, such as Trial Director, Casemap and Summation;

 Deployment of Apple iOS devices and applications, such as iPads or iPhones;

 Microsoft Server Experience 2012 R2 through 2019 (Core & Full) Including the

following feature administration tools: ADDS, ADUC, Group Policy, DNS, DHCP, DFS,

NPS, Storage Spaces, Print Management, File & Storage Services

 Network Administration: Static Routes, Subnetting, IPv4, NAT, DHCP, VLANs, LACP,

VPNs, 802.1x, Radius, STP, RSTP, BPDU Guard, DHCP Snooping, Wireless, Network

Troubleshooting Tools.

 OS Deployment Automation using WDS and MDT: Task Sequence, Application

Deployment, Driver Deployment, Rules, PXE Boot.

 Windows OS Administration: Bitlocker, Registry Editing, Patch management, NTFS

Permissions, Security Groups, Device Manager, Event Viewer, Disk Management,

Command Line, Task Manager, Search Indexer.

 Other Technologies: iDrac, IPMI, RAID, UPS, PowerChute, HBA, TPM, SNMP, RMM,

Ethernet & Fiber Cabling, Veeam Backup, AV EndPoint Protection, Advanced Firewall

features, IPS/IDS

SALARY AND BENEFITS:

This is a full-time position. Salary is based on the Judicial Salary Plan and is commensurate with experience.  This position will be entitled to a locality pay adjustment for the Northern California Bay Area (San Jose / San Francisco / Oakland).

The position is subject to mandatory electronic fund transfer (direct deposit) for payment of salary. The position offers federal government employment benefits.  

All application information is subject to verification, and claimed experience, certifications, training and references will be verified. Applicants invited to interview may be asked to complete a brief skills test.  Employment is subject to a satisfactory background investigation, including, but not limited to, an FBI fingerprint and name check. Applicants invited to interview will be asked to complete a Judicial Branch Employment form (AO78). Employment will be provisional and contingent upon the satisfactory completion of the required background investigation.  Interviewing Non-Citizens and Making Offers of Future Employment: Non-citizens may be interviewed and considered for employment, but employment offers will only be made to individuals who qualify under one of the exceptions in 8 U.S.C. § 1324b(a)(3)(B). In most cases, this means that an offer of employment cannot be made unless the candidate is a U.S. Citizen, or a lawful permanent resident who is seeking U.S. citizenship as described here:

http://www.uscourts.gov/careers/search-judiciary-jobs/citizenship-requirements-employmentjudiciary

.

THE APPLICATION PROCESS:

Applications will only be accepted online, and must be submitted by November 2, 2021 (remains

opened until filled) at: https://form.123formbuilder.com/6014960/csa-sf-iii-2021

In addition to the biographical information requested at this application site, please prepare and

upload a .pdf application packet. This packet should include in a single .pdf file:

• A plain face sheet, containing only your last name, first name, and employer or

employment status. This should be centered on the page and in size 40 font;

• A brief cover letter;

• Your resume;

• A separate “Systems / Software” list of specific systems and software expertise and

experience. The degree of experience with the system or software should be described,

and any certifications or licenses noted. Emphasis on systems and software described in

this Notice is encouraged;

• Three references (references will not be contacted until applicant is advised).

The completed and uploaded single .pdf file should be named, “Last name, first name” (e.g.,

“Doe, Jane.pdf”) and uploaded to the website listed above.

Applications will not be accepted by mail, email, or fax. Accurate compliance with these

application instructions is a factor expressly considered in the evaluation of the application.

Applicants will only be contacted if selected for an interview. The position will remain open

until filled by the Federal Public Defender.

The Federal Public Defender is an Equal-Opportunity Employer