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City of Huntington Beach-INFORMATION TECHNOLOGY ANALYST I/II

10/12/2021 9:53:07 AM 388

Salary

$6,560.67 - $8,803.60 Monthly

Location Huntington Beach, CA

Huntington Beach, CA

Job Type

Full-Time

Department

Administrative Services Department

Job Number

0115/0505-1021

Closing date and time

10/25/2021 at 5:00 PM Pacific Time (US & Canada); Tijuana






Description

NOTE: This posting is a job series in which applications will be accepted, reviewed, and considered based on the qualifications listed on the application. The candidates that best meet the City's needs will be invited to test at the appropriate job level within the series. Only ONE APPLICATION needs to be submitted to be considered for this job series. 

SALARY RANGE: 
Information Technology Analyst I: $6,560.66 - $8,127.60 Monthly
Information Technology Analyst II: $7,104.93 - $8,803.60 Monthly 

Here in Huntington Beach, we believe passionately that the key to becoming the best beach City in the world starts and ends with finding the right people to join our team.  At this time, we have an outstanding career opportunities available, as we're looking for the "right people" to serve as Information Technology Analyst I/II with the Administrative Services Department.  

First and foremost, the City is seeking an individual who has an unwavering commitment to team-based environment, and recognizes that leaders must be focused always on serving their people.  For us in Huntington Beach, successful candidates must be genuinely committed to living our organization’s behavioral values, which include:

  1. Humility… be willing to place the team before self.
  2. Exceptionality… be really (REALLY) good at what you do.
  3. Social Awareness… say and do those things that bring people together.
  4. Passion… recognize the awesome responsibility we have to serve the people of HB.
  5. Integrity… live our values authentically.
Outside of these behavioral characteristics, we’re also looking for candidates who are ready to grow and develop and who can envision new ways to improve and enhance services.        

The common theme for all departmental efforts is “services and solutions delivery”, so a high level of service support is essential.  The primary focus of this position is to manage, design, configures, develop, maintain, support business systems and multiple enterprise applications; responsible for the planning, acquisition deployment, development of technology solutions and ongoing support of departmental and citywide applications; teamwork and collaborative approach to working with other Information Services Department (ISD) staff and users.

The ideal candidate will have knowledge and hands-on experience with business process analysis, development and programming. This candidate will be passionate about technology, independent thinker, team-oriented, collaborative, and able to establish positive relationships with staff, peers and departments’ staff.  The ideal candidate should also be comfortable communicating with management and employees at all levels of the organization.

JOB SUMMARY
Under general supervision, performs professional duties related to the analysis, development, maintenance and administration of computer hardware and/or software systems to meet business needs.  

SUPERVISION RECEIVED AND EXERCISED
Reports to: Information Technology Manager; Senior Information Technology Analyst

DISTINGUISHING CHARACTERISTICS

Information Technology Analyst I is the entry-level classification in the Information Technology Analyst series.  Positions assigned to this class require knowledge of the profession's basic principles and theories to perform routine and basic systems analysis and programming work.  

Information Technology Analyst II is the intermediate-level classification in the Information Technology Analyst series.  Positions assigned to this class require knowledge of the profession’s generally accepted principles, theories, and best practices to perform standardized systems analysis and programming work.

Examples of Essential Duties

Incumbents may be assigned to perform work in support of Business Systems or Infrastructure.  

  • Evaluates customer technical needs and recommends solutions; plans, determines requirements, designs, builds, customizes, tests, implements, maintains and/or enhances a variety of hardware and software systems, integrating City network infrastructure and/or other systems; considers protocols, acceptable system security risk, and other related elements 
  • Provides professional customer support for system-related software and/or hardware issues, needs, or requirements; interacts with clients to analyze system requirements; recommends technology solutions to improve operations 
  • Maintains effective relationships with vendors and their technical support personnel
  • Evaluates, plans, implements, and integrates new systems; performs research, gathers costing information, and recommends hardware and/or software  
  • Develops web applications, business applications, server components and data interfaces 
  • Performs system administration tests such as database security management and disaster recovery 
  • Writes computer programs and/or scripting based on established specifications using various computer languages and/or database platforms
  • Creates design documents; writes codes; develops technical documentation
  • Designs, develops, tests, documents and maintains various databases and websites
  • Provides professional systems support to users of particular applications and/or information services staff
  • Maintains and administers server platforms 
  • Designs, administers, monitors and makes provisions for physical and data storage 
  • Monitors, administers, and maintains virtual infrastructure  
  • Designs and administer network directory and file server platforms; adds users, computers, and servers to active directory domain
  • Assists with the development and integration of new tools for compliance with department requirements.
  • Investigates, troubleshoots and resolves issues at the server level
  • Installs network infrastructure, including wireless equipment, hubs, switches, cabling, servers, and peripherals
  • Monitors server network traffic, performance and security; identifies and resolves security issues; checks server logs to detect intruders 
  • Investigates, analyzes and resolves server, telecommunications and/or network problems; troubleshoots failures implements solutions
  • Attends and participates in professional group meetings; stays abreast of latest trends and innovations in technology field 
  • Cross trains with other Information Technology Analysts to provide back-up coverage during absences
  • Reports to work as schedule and works various hours, including nights and weekends as deemed necessary by manager/supervisor, to conform with changing priorities and meet deadlines
  • Performs related duties and responsibilities as assigned
The preceding duties have been provided as examples of the essential types of work performed by positions within this job classification.  The City, at its discretion, may add, modify, change or rescind work assignments as needed.

Qualifications

MINIMUM QUALIFICATIONS

Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying.  A typical combination includes:

Knowledge of: 
- Theories, principles, and practices of system analysis and design and business applications
- Applicable local, state, and federal laws, rules, and regulations governing information systems
- Principles and practices of troubleshooting computer hardware, software and network problems
- Programming methods and techniques
- Operational characteristics of computer systems, applications, and peripheral equipment  
- Information systems security concepts, practices and methods
- Principles and practices of quality assurance
- Complex software tools, test equipment and measurement techniques
- Methods and techniques of developing and presenting technical documentation
- Principles and practices of record keeping
- Server platforms and operating system components for mainframe, microcomputer and/or client server systems
- Techniques and practices used in maintaining and operating information processing systems
- General operational characteristics, configuration and set up of local and wide area network and communication systems, equipment and devices, including telephone and radio equipment
- Networking principals and methodologies
- Functionality of firewalls, switches, routers and peripherals and the interaction within the network infrastructure

Ability to:  
- Analyze and design computer systems and programs in specified application areas
- Prepare clear and concise technical reports and diagrams
- Identify, recommend and implement improvements to systems, applications and service delivery
- Read, interpret and apply complex technical publications, manuals and related documents
- Organize and prioritize projects and tasks
- Analyze, identify and resolve systems and applications malfunctions; analyze, troubleshoot and remediate systems and application errors
- Effectively communicate technical information to users
- Exercise judgment and creativity in analyzing situations, identifying problems and recommending resolutions
- Work as a team member
- Report to work as scheduled; provide regular and predictable attendance
- Establish and maintain cooperative and effective working relationships with those contacted in the course of work
- Communicate effectively, orally and in writing

Education:  Bachelor's degree in Computer Science or closely related field.  

Experience:
Information Technology Analyst I – One year’s computer programming experience.  
Information Technology Analyst II – Two years’ information technology experience in business analysis/application development and support; server analysis and administration, or network design/administration.

License/Certificate:  A valid class C California driver license with an acceptable driving record required at time of appointment and throughout employment.

FLEXIBLE STAFFING/RECLASSIFICATION
At the discretion of the department head, positions may be filled at the level of Information Technology Analyst I or Information Technology Analyst II depending upon the level of skill and experience required of the department.

Information Technology Analyst I incumbents may be recommended for reclassification upon meeting the minimum qualifications of the Information Technology Analyst II and acquiring professional designations/ certificates for performance of the higher level duties.  The minimum requirements for reclassification consideration, subject to the review, recommendation and approval of the department and human resources, includes the following:

  • Two years' information technology experience, including performing systems analysis and design work.
Reclassification is not automatic.  Consideration is subject to the discretion of the department head based upon staffing requirements.

SPECIAL CONDITIONS
Must be able to respond to emergency services call out
Must pass a background investigation
Employees regularly assigned/required to drive a city or personal vehicle in the course and scope of work shall be required to participate in the DMV Employer Pull Notice program.

Public Employee Disaster Service Worker: In accordance with Government Code Section 3100, all Huntington Beach city employees are required to perform assigned disaster service worker duties in the event of an emergency or a disaster.
 
APPLICATION AND SELECTION PROCEDURE:
  • An official City of Huntington Beach online job application must be filled out in its entirety.
  • All applications will be closely reviewed for relevant experience, education and training.  Applicants must clearly demonstrate meeting minimum education and experience qualifications and other supplemental question requirements by demonstrating proof or submitting the supporting information/documents or they may be subject to exclusion from further consideration.
  • Depending on the applicant pool, all applicants meeting the minimum qualifications will NOT necessarily be selected to participate in the hiring process.
  • Applicants whose qualifications BEST meet the City's needs will be invited to a written exam (weighted 50%) - tentatively scheduled for November 12, 2021.
  • The top scoring candidates, successful at obtaining a passing score on the written exam will be invited to participate in the oral board examination (weighted 50%) - tentatively scheduled for November 18, 2021.
  • Candidates passing oral board exam will be placed on an employment eligible list from which hires may be made. The employment eligible list is valid for up to one year, unless exhausted sooner.
  • Prior to making a final selection, additional interviews may be conducted with the top candidates - date to be determined.
  • Upon a conditional offer of employment, a pre-placement medical evaluation, drug screen (select positions), TB Screening and California Department of Justice (DOJ) Live Scan fingerprinting must be completed with acceptable results. 
  • Upon hire, employee is subject to further reporting from DOJ via subsequent arrest notification. Other background reports may also be conducted depending on the position.
  • IMPORTANT: In-house candidates who do not apply by the closing date of the promotional recruitment may apply to the "open" recruitment. However, they will compete based on the standards established for the "open" recruitment and if successful, will place on the "open" eligible list.


Please Note: Our primary means of communication with applicants is sent via email; therefore, please include a valid email address on your application.

Physical Tasks & Environmental Conditions

Incumbents must be able to meet the physical requirements of the class and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the duties to be performed.

Work is performed indoors and outdoors.  Incumbents use a computer keyboard and related equipment.  Incumbents sit, stand, walk, climb, stoop, crouch, twist, bend, push, pull, reach, grasp, and lift.  Moving tools and equipment weighing 50 pounds or less may be required. When work is performed outdoors, there is full exposure to various weather conditions.  Must utilize approved safety equipment and protective, gear, including but not limited to hard hats, respirators, life vests, and/or hearing protective devices.  Near vision required to read correspondence, plans, specifications and other information. Acute hearing is required when providing telephone service and communicating in person.  Duties may require working in confined areas.  Off-site assignments and irregular work hours, including evenings and/or weekends, may be required.  

Reasonable accommodation(s) for an individual with a qualified disability will be considered on a case-by-case basis.

Agency
City of Huntington Beach
Phone
(714) 536-5492
Website
http://www.huntingtonbeachca.gov/jobs
Address
2000 Main Street  

Huntington Beach, California, 92648
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