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Customer Service Support – Open Doors

PROGRAM SPECIALIST II

Housing Assistance Division

Regular Position

Position is located at the Alhambra Office

The Los Angeles County Development Authority (LACDA) is a dynamic, innovative agency created in 1982 by the Board of Supervisors to generate affordable housing and economic redevelopment throughout Los Angeles County and participating cities. Funded primarily with federal grants, the LACDA is an industry leader in sponsoring new solutions to housing and forming partnerships with private and public agencies. To apply and find out more about the LACDA please visit our web site at www.lacda.org.

Provides assistance to the general public, program participants and property owners. Project a courteous and professional demeanor in greeting clients, answering questions regarding the HCV Program, including, but not limited to the application process, housing resources and other related areas. 

Performs other related clerical duties related to routing messages to appropriate staff, answering, screening, and routing a high volume of telephone calls, preparing documents for mailing, and accurately inputting pertinent client information in computer system. 

Maintain a high standard of customer service to effectively represent the LACDA and the HCV Program. Operates office equipment including the Division’s document imaging system; prepares and issues routine notices; assists at client interview sessions, sort and delivers mail; and performs other related duties as assigned. Regular attendance is an essential job function.

Must be able to multi-task; perform well while maintaining a calm, professional demeanor in a fast-paced team-oriented environment. Must work independently with minimal supervision, possess strong judgment and decision-making skills and effective oral and written communication skills, and be able to establish and maintain cooperative working relationships with staff, public, and other agencies. 

High school diploma or equivalent and three years of receptionist or office management experience.  Two (2) years of  the work experience must include direct experience working with the public, particularly low- income populations, and special needs populations.

DESIRABLE QUALIFICATIONS

• Work experience with low-income/diverse populations
• Experience in YARDI Software
• Bilingual

Please include a resume and cover letter with your application but note that a resume cannot be substituted for any section of the online application and/or supplemental application. Work experience must be supported by the experience in your application. "See resume" is not an acceptable answer.

Three (3) professional references must be included in the "Reference" section of the application at the time of filing.

NOTE: Salary compensation is Dependent on Qualifications (experience, education, skills and abilities).  Initial salary placement is generally made at the beginning to mid-point of the posted range. New hires are not eligible to start at the maximum of the posted range. 

Successful applicants must complete a background investigation, Live Scan fingerprint search, pre-employment physical and drug screening prior to appointment. 

To be considered, all qualified applicants are encouraged to apply online. In the Work Experience section of your online application clearly describe your experience as it relates to the qualifications. Failure to provide this information may result in eliminating your application from further consideration.

For each job held, give the name and address of your employer, your job title, beginning and ending dates, and description of work performed. 

Please answer ALL supplemental questions completely.  If your application is incomplete, it may be rejected at any stage of the examination process. 

Please include a resume and cover letter with your application but note that a resume cannot be substituted for any section of the online application and/or supplemental application. Work experience must be supported by the experience in your application. "See resume" is not an acceptable answer. 

Three (3) professional references must be included in the "Reference" section of the application at the time of filing. 

To receive credit for a four-year college or university degree or Master's degree, you must attach a Copy of College or University Degree or official transcripts that indicate graduation.

Human Resources staff will notify all applicants of their application status via email. Important notifications including invitation letters will be sent electronically to the email address provided. You are responsible for monitoring correspondence from this office by checking your email account in a timely manner.

A first review of applications will be completed upon receiving a sufficient number of qualified applications.  Those applicants whose qualifications most closely meet the needs of the position will be invited for the examination process. 

DEADLINE: 100 APPLICATIONS WILL BE ACCEPTED.  PLEASE SUBMIT YOUR APPLICATION IMMEDIATELY, THIS RECRUITMENT WILL CLOSE AT ANY TIME AND WITHOUT NOTICE.
   
RECRUITMENT NUMBER: 21072