What do you value in your next job?
 
 At the Orange County Sanitation District our Core Values form the framework of our organization and reinforce our professional work ethic. If the following values ring true with you, we'd love to invite you to explore our career opportunities further.
 
Honesty, Trust, & Respect 
 We aspire to the highest degree of integrity, honesty, trust, and respect in our interaction with each other, our suppliers, our customers, and our community.
 
Teamwork & Problem Solving 
 We strive to reach OC San goals through cooperative efforts and collaboration with each other and our constituencies. We work to solve problems in a creative, cost-effective and safe manner, and we acknowledge team and individual efforts.
 
Leadership & Commitment 
 We lead by example, acknowledging the value of our resources and using them wisely and safely to achieve our objectives and goals. We are committed to act in the best interest of our employees, our organization, and our community.
 
Learning/Teaching - Talents, Skills and Abilities 
 We continuously develop ourselves, enhancing our talents, skills, and abilities, knowing that only through personal growth and development will we continue to progress as an agency and as individuals.
 
Recognition/Rewards 
 We seek to recognize, acknowledge and reward contributions to OC San by our many talented employees.

OC San is currently looking to fill the role of an Information Technology Analyst II (Service Desk).

Under general direction, provide advanced professional support in analyzing problems, identifying, creating, and implementing solutions on a wide variety of systems and programs for end users.  Receive, manage, and document all IT service requests and incidents submitted to the IT Service Desk and provide support for our customers.  Develop, plan, and coordinate any activity or deployments that could affect the Service Desk. Based on best practices, define and document processes and procedures for the Business Solutions and Support Team.  Create and maintain a knowledge base documents for end users and Service Desk staff.  Manage Operating System, security, and 3rd-party patch deployments.  Review and resolve service requests and prioritize, as necessary.  Manage incident tickets and provide status updates.  Perform root cause analysis on problems and incidents.  Serve as a project manager on assigned projects.  Provide technical support, expertise, training to end users, and perform related work as required.

The successful candidate will possess:

1. Bachelor’s degree from a college or university accredited by the U.S. Department of Education, with major coursework in computer science, information systems, or a related field; AND,
2. One (1) year of work experience in information systems or network programming and analysis.
3. Valid California Class C Driver’s License

 Desirables:

• Knowledge and experience with the following: Office 365, Intune, IT Service Management software, ITIL principles and practices, project management, business analyst capabilities, and excellent customer service skills.
• Operational knowledge of the service desk and the ability to create reports.  ITIL, HDI, Microsoft, PMI, and A+ Certifications are desired.

Vacancies: 1

(an eligible list may be established for future vacancies)

Apply online at: www.ocsan.gov/jobs

PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; ability to travel to various District sites, projects and/or meetings; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds.
 
ENVIRONMENTAL ELEMENTS
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

DISASTER SERVICE WORKERS
All Orange County Sanitation District employees are designated Disaster Service Workers through state law (California Government Code Section 3100-3109). Employment with the Orange County Sanitation District requires the affirmation of a loyalty oath to this effect. Employees are required to complete all related training as assigned, and to return to work as ordered in the event of an emergency. 

Other Information

For the full range of duties, responsibilities, and essential job functions please review the Classification Specification for this position found on our website.

Applicants must clearly demonstrate, through their application materials, that they meet the minimum requirements as outlined in the job announcement and class specification to receive further consideration. However, meeting the minimum requirements does not guarantee an interview. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process.
 
False statements may be cause for disqualification, removal from the eligible list, or discharge from employment. All statements made on applications are subject to investigation and verification.
 
To ensure your application is accurate and complete, please review the Job Application Guide.

Employment is contingent upon successful completion of OC San's pre-employment process, which includes a background investigation and a physical examination. For some positions, this may include a drug screen. False statements may be cause for disqualification, removal from the eligible list, or discharge from employment. All statements made on applications are subject to investigation and verification.
 
Reference Checks will be conducted by OC San to verify employment related information for all potential employees once a contingent job offer is made during the background investigation process. This is done to ensure that individuals who join OC San are well qualified and have a strong potential to be successful in their employment. The extent of the inquiry will depend on the position being applied for, but will at least include:

• Verification/Reference from current and past employers
• Confirmation of necessary licenses, certificates, and degrees.