The following functions are typical for this classification. Incumbents may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices.

• Performs circulation functions such as checking out and checking in materials, retrieving holds, shelving, filing, and arranging items in order. 
• Registers new patrons; explains library procedures and policies; issues library cards and updates customer records; enters and updates information into library databases.
• Learns to identify and handle lost or damaged materials.
• Assists in the collection and recording of fines and fees.
• Processes holds from all libraries and maintains hold shelf.
• Assists public at front counter and directs public to appropriate locations and/or staff; responds to complaints and requests for information; assists in interpreting and applying regulations, policies, procedures, systems, rules, and precedents in response to inquiries and complaints from the public; screens calls and directs callers to appropriate City/Library staff as necessary.
• Learns to investigate and resolve customer accounts. Performs a variety of clerical duties related to ordering, invoicing receiving, cataloging, and processing of library materials. Prepares library materials for public use.
• Prepares books and other items for daily delivery to branch libraries.
• Renews library materials in person and over the phone.
• Processes current periodicals, books, and media items.
• Cleans, mends and repairs library materials according to effective conservation techniques. Participates in opening and closing facilities, including preparing and closing register cash drawer, turning on, logging into, and turning off all computers, preparing daily newspapers, and printing out and pulling holds list for shipment to other libraries.
• Retrieves, compiles, and distributes a variety of statistical reports using word processing and spreadsheet applications, as well as integrated library systems (i.e. Horizon ILS). Imports, creates, modifies, merges, and deletes bibliographic (i.e. Machine-Readable Cataloging:MARC) records using the integrated library system.
• Prepares invoices for payment, assists in the reconciliation of shipment contents against purchase documents; maintains accurate records and files.
• Runs reports and batch deletes items to ensure the accuracy of the ILS item database; compiles readily available information into tallies and reports.
• Compiles and prepares patron notifications via email and print; prints and folds mailers.
• Utilizes vendor websites to create purchase orders; retrieves invoices and bibliographic files from vendor file transfer protocol (FTP) websites and uploads into the Library's ILS; creates customized books lists for book selector's use.
• Orders, stores, and retrieves supplies; tracks inventory.
• Performs minor and routine maintenance on copy machines, printers, or computers.
• Performs a variety of routine clerical duties to support operations, including filing, preparing records and basic reports, lamination of materials, cashiering duties, and ordering and maintaining office and related supplies.
• Answers departmental phones; receives, opens, and distributes incoming mail.
• Maintains accurate and detailed records, verifies accuracy of information, researches discrepancies, and records information.
• May train and monitor the work of Library Pages and volunteers.

• Assist in the daily operation of a computer lab. 
• Provide assistance to patrons with computer and technical issues.
• Assist librarians or library technicians with computer classes.
• Provides assistance and support for printers, computers, and other equipment.
• Show/Educate patrons how to use the library catalog.
• Track and report computer and other technical issues to automation. Perform related duties and responsibilities as required.

• Candidates are required to have graduated from high school or possess a high school equivalency diploma.
• Demonstrate knowledge of basic library operating principles, including confidentiality of customer information; standard library practices and procedures including circulation and cataloging; applications of automated library circulation, acquisitions or cataloging systems; principles, practices, and techniques of effectively dealing with the public; basic library classification systems, cataloging, and bibliographic records; applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility; basic record keeping principles and procedures; basic invoicing procedures; basic principles and practices of data collection and report preparation; basic arithmetic principles, cash handling, and invoicing processes; modern office practices, methods and computer equipment; English usage, grammar, spelling, vocabulary, and punctuation; techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors and City staff.
• Possess the ability to maintain accurate logs, records, and basic written reports of work performed' accurately shelve and file materials using library alpha-numeric systems; understand and follow department policies and procedures related to assigned duties, and oral and written instructions.; operate modern office equipment including computer equipment and specialized library services software applications programs; type 25 words per minute; use English effectively to communicate in person, over the telephone, and in writing; make sound decisions within established policy and procedural guidelines; use tact, initiative, prudence, and judgment within narrow policy, procedural, and legal guidelines; establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
• Possession of an appropriate valid California Driver's License.