• Organized. - You will need to balance multiple assignments, priorities, and deadlines in a fast-paced environment.
• Dependable and Punctual. - Your assigned unit will rely on you for support.
• Flexible. - You will have to shift priorities quickly as needs change.
• Personable. You will work with a team of professionals and need to interact professionally with others.
• Good at communicating. You will be working with internal and external stakeholders and must communicate with them effectively.
• Detail oriented. - You will be responsible for ensuring accuracy of written communications, numbers, or data entry.

• Providing administrative support to upper management
• Composing correspondence, memoranda, and other written materials based on knowledge and understanding of departmental activities with little or no direction
• Developing, maintaining, and revising filing and record systems unique to the assigned program and/or ensuring record controls are in place for retrieval
• Following-up on behalf of the manager or Department to move items forward
• Maintaining and securing confidential information
• Maintaining, prioritizing, and scheduling meetings for the manager
• Reviewing and managing incoming mail with responsibility for sorting, screening, and routing
• Screening telephone calls and visitors and handling routine questions

• You will have the ability to work independently and autonomously
• You will work in a supportive and respectful working environment that values work-life balance
• You will be challenged and have a variety of work
• You will gain a deeper knowledge through the challenges you face

• You will work in a highly regulated government environment
• Work isn’t always going to be complete by the end of the day – there will always be more
• You will be expected to balance multiple projects, priorities, and demands
• You are often the public’s go to person for complaints, and may deal with difficult people

• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
• Decision Making: Choosing optimal courses of action in a timely manner
• Delegating: Sharing responsibility, authority, and accountability
• Fact Finding: Obtaining facts and data pertaining to an issue or question
• Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results
• Action & Results Focused (Taking Initiative): Initiating tasks and focusing on accomplishment
• Handling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversity
• Interpersonal Savvy: Considering and responding appropriately to the needs and feelings of others in different situations
• Oral Communication: Engaging effectively in dialogue
• Self-Management: Showing personal organization, self-discipline, and dependability
• Using Technology: Working with electronic hardware and software applications
• Adaptability: Responding positively to change and modifying behavior as the situation requires
• Establishing Credibility: Doing what he/she commits to doing and respecting the confidentiality of information and concerns shared by others

• Secretary - Journey Level ($3,825 - $5,272)
• Clerk - Experienced Level ($3,401 - $4,220)

Education: Possession of a high school diploma, GED equivalency or a high school proficiency certificate.

Experience: Three (3) years of full-time (or the equivalent of full-time) secretarial or office clerical experience.

Other Requirements: The ability to type at a net speed of not less than 40 words per minute from clear manuscript of printed or typewritten copy.

1. Application Filing: All applicants must apply online at https://www.governmentjobs.com/careers/contracosta and submit the information as indicated on the job announcement by the final filing date.
2. Application Evaluation: Depending on the number of applications received, an Application Evaluation Board may be convened to evaluate and select the best-qualified candidates for invitation to the next phase of the examination.
3. Online Typing Test: Applicants must complete a timed typing test validating the ability to type at least 40 actual net words per minute.  Tentatively scheduled from September 27, 2021 to October 1, 2021.  
4. Online Skills Assessment: Candidates invited to take the online skills assessment will need access to a computer and internet. Topics of this assessment may include, but are not limited to: Attention to Detail, Action & Results Focused, Displaying Ownership & Accountability, Establishing Credibility, Self-Management, and Using Technology. Tentatively scheduled from October 6 - 10, 2021. (Weighted 100%)