About Glendale Library, Arts & Culture
Glendale is looking for a dynamic, energetic and creative team player to join Glendale Library, Arts & Culture (GLAC). Glendale Library, Arts & Culture provides the community with the opportunity to seek and share ideas and information that will enrich lives, foster literacy, inspire intellectual curiosity and stimulate the imagination. GLAC is focused on providing exceptional customer services to our community while promoting inclusion, diversity, equity and anti-racism.

GLAC is comprised of the Central Library, Brand Library & Art Center and six unique neighborhood branches. Known as the “Jewel City,” Glendale is the fourth largest city of Los Angeles County. With a population of more than 200,000, Glendale is a thriving cosmopolitan city that is rich in history, culturally diverse, and home to a vibrant network of businesses and community organizations.

NOTE: THIS IS AN UNCLASSIFIED, NON-CIVIL SERVICE, HOURLY POSITION WITH NO MEDICAL, DENTAL OR ACCRUED LEAVE BENEFITS, WITH THE EXCEPTION OF AB1522 - HEALTHY WORKPLACE HEALTHY FAMILY ACT.  
 
Individuals occupying this entry-level classification in the Hourly City Worker- Library IT Services Series perform basic technical support of library computers, printers and other related equipment and software applications.
 
Essential functions of the job include, but are not limited to, the following: 
Provides excellent external and internal customer service at all times, supporting staff and the public in their use of technology.
 
Ensures standard workstation specifications are followed.
 
Assists, coordinates, controls and/or maintains computer systems to ensure compatibility and integration with other equipment.
 
Provides technical support to users, with varying computer skills, of the City's personal computers and peripheral equipment.  Provides information and answers questions regarding software programs and systems.
 
Installs hardware, software and peripheral equipment.
 
Troubleshoots hardware and software problems and performs corrective action. Images computers as needed.
 
Maintain inventory of computers, spare parts and assemblies. Performs follow-up maintenance support of existing equipment.  
 
Reviews and enters work orders/tickets into the Help Desk system.
 
Performs installations and troubleshooting on the latest version of Windows, macOS, MS Outlook Web Access, the latest version of MS Office, and a wide variety of other applications as needed.
 
Instruct and assist library users and staff on system software, configuration issues and basic computer operations as required. Assist in computer related training and programs for the library.
 
Assists in database maintenance.
 
May drive on City business as necessary.
 
Ensures Department services are provided with exceptional customer service and the highest level of ethical standards.
 
Assumes responsibility for ensuring the duties of the position are performed in a safe, efficient manner.
 
Performs other related duties as assigned or as the situation requires.

Knowledge, Skills & Abilities 
Knowledge of: 
Computer systems and programming.
Exceptional customer service practices.
Principles, practices, terminology, and current version of Windows and macOS.
Technical training concepts.
 
Skill in: 
Effective oral and written communications, both on a one-on-one and a group basis.
Exceptional customer service practices.
Making independent judgments and decisions based on standard policy or procedure.
 
Ability to: 
Adapt to new technology within a library environment.
Advise staff regarding appropriate policies and procedures.
Communicate effectively in English.
Deal tactfully and courteously with the public and staff.
Develop the necessary skills from on-the-job training to meet the standards of performance for the classification.
Establish and maintain smooth and effective working relationships.
Foster a teamwork environment.
Install, configure and upgrade computer operating systems.
Lift and carry 50 pounds.
Model and practice the highest standards of ethical conduct.
Provide exceptional customer service.
Provide informal one-on-one instruction and assistance in various PC & Mac applications.
Read and understand technical computer related training and reference materials.
Read, write and comprehend directions in English.
Troubleshoot and repair computers and printers.
Use computer equipment.
 
Other Characteristics 
Willingness to:  
Work overtime as requested.
Assume responsibility for maintaining a safe working environment.
 
Experience.
Six months of entry level IT or help desk experience.
 
Education/Training 
Graduation from high school or attainment of GED or CHSPE certificate.  
 
License(s)/Certification(s) 
A valid California Class C driver's license may be required depending upon the position.
   
Special Conditions 
Work may be required on evenings, weekends and holidays.
Work is regularly performed indoors in an office environment and outdoors when required at various City locations.
Physical demands include exerting moderate physical effort including climbing, bending and stooping and movement of objects requiring motions such as lifting and carrying.
   
Note 
An equivalent combination of experience, education and/or training may substitute for the listed minimum requirements.

The selection process will consist of an application evaluations and an oral interview. When positions become available, the City will review the applications on file, and conduct a selection process with the most highly suitable candidates. Due to the high number of applications anticipated, the City of Glendale cannot guarantee that all individuals filing applications for this position will be called for an interview. The selected candidate will be subject to a background investigation including LiveScan fingerprinting. TIME AND PLACE OF THE EXAMINATION WILL BE ANNOUNCED. The selected candidate will be subjected to a background check including LiveScan fingerprinting The City of Glendale conforms with State and Federal obligations to make reasonable accommodation for applicants and employees with disabilities. The Human Resources Department asks that it be advised of special needs at least five days prior to the first test part so that a reasonable accommodation may be made. In compliance with the Immigration Reform and Control Act of 1986, the City of Glendale requires that all new employees provide documentation to establish both work authorization and identity. The provisions of this bulletin do not constitute an express or implied contract.