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The Position
The City of Long Beach, Department of Financial Management is in search for two Customer Service Representative II (Non-Career). This position is in the Fleet Services Bureau and works in the Towing and Lien Sales Division. The Towing and Lien Sales Division is responsible for providing tow response, roadside assistance, unclaimed vehicle disposition and impounded vehicle storage and release services to Police and other City departments. These positions are stationed at the Towing Yard, 3111 East Willow Street and report to the Superintendent of Towing and Lien Sales 

Non-career employees are not typically eligible for health/dental/vision benefits; however, they may be eligible for sick leave benefits. Non-Career employees are limited to 1,600 work hours per service year (approximately 29 hrs/week) and are not guaranteed a minimum number of work hours. These are at-will part-time positions.

• Answer telephone calls from customers regarding towing charges and processes to recover impounded vehicles;
• Assist customers to recover impounded or towed vehicles at the service counter by accepting payments;
• Escort customers to their vehicles in the storage lot after release paperwork is processed;
• Assist with vehicle lien sale activities as needed
• Processes & files vehicle release and lien sale paperwork in file storage areas. 

• Six months of recent clerical, cashiering, data entry, or customer service experience or training;
• Ability to perform simple mathematics calculations;
• Ability to exercise tact, judgment and patience in assisting the public and client departments;
• Ability to work nights and weekends.

This recruitment will close at 4:30 p.m. (Pacific Time) on Friday, July 13, 2021. To be considered, please apply online with your cover letter, resume, as PDF attachments at: www.longbeach.gov/jobs
 
Applications will be reviewed for minimum qualifications The most qualified candidates will be invited to participate in further selection procedures. Applicants who do not meet the minimum requirements, including submission of all required attachments, will not be considered.
 
EQUAL OPPORTUNITY:
The City of Long Beach is an Equal Opportunity Employer. We value and encourage diversity in our workforce. The City of Long Beach intends to provide reasonable accommodations in accordance with the Americans with Disabilities Act of 1990. If a special accommodation is desired, or if you would like to request this information in an alternative format, please call (562) 570-6781.
 
In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer and/or Tagalog) are desirable for positions interacting with the public. This information is available in an alternative format by request at the agency contact on the bulletin. If a special accommodation is desired, please contact the agency two (2) business days prior to the test, if applicable. In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer and/or Tagalog) are desirable for positions interacting with the public. This information is available in an alternative format by request at the agency contact on the bulletin. If a special accommodation is desired, please contact the agency two (2) business days prior to the test, if applicable.