• Customer service oriented
• Adaptable to changing situations
• Organized
• Effective in interpersonal interactions
• Works well in diverse communities

• Customer service at the front desk, answering general reference questions
• Assisting patrons with selecting and locating books and other information
• Processing library materials to circulate them
• Assisting reference staff with planning and presenting programming
• Opening and closing a library
• Assisting patrons with how to use library materials, including the catalog

• You'll work in diverse communities that appreciate the library
• The team consists of strong and professional staff
• Work in an organization that is committed to racial equity and inclusiveness

• There will be complex customer service issues
• You may need to adapt to sudden changes

• Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace 
•  Adaptability: Responding positively to change and modifying behavior as the situation requires 
• Attention to Detail: Focusing on the details of work content, work steps, and final work products 
• Handling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversity 
• Learning Agility: Seeking learning opportunities and applying the lessons to one’s work 
• Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability 
• Self-Management: Showing personal organization, self-discipline, and dependability 
• Oral Communication: Engaging effectively in dialogue 
• Writing: Communicating effectively in writing 
• Customer Focus: Attending to the needs and expectations of customers 
• Professional Impact: Presenting self as a positive representative of the organization 
• Teamwork: Collaborating with others to achieve shared goals 

• Prior experience and expressed interest in libraries
• Experience working in and with diverse communities
• Training or certification related to equity, diversity, and inclusion
  
  To read the complete job description, please visit the website, www.cccounty.us/hr.  The eligible list established from this recruitment may remain in effect for six months.

Education:  Possession of a Bachelor's degree from an accredited college or university.
 
Experience:  Two (2) years full time or its equivalent experience in a customer oriented environment.
 
Substitution for Education:  One (1) year full-time or its equivalent of office support work experience in a public library AND two (2) years full-time or its equivalent experience in a customer oriented environment 

AND
 
Either:
1) possession of 60 semester or 90 quarter units from an accredited college or university which included 15 semester or 18 quarter units in humanities, social science or natural science; OR
 
2) a Certificate of Library Technology from an accredited college or university; OR
 
3) Two (2) years of full-time or its equivalent paraprofessional experience in a public library which must have included readers advisory, information services and bibliographic searching. 

Tentative Written Multiple Choice Exam Scheduled for: week of July 26, 2021
 

1. Application Filing: All applicants must apply on-line at www.cccounty.us/hr and submit the information as indicated on the job announcement by the final filing date. A completed Supplemental Questionnaire must be included with the application.
2. Application Evaluation: Depending on the number of applications received, an Application Evaluation Board may be convened to evaluate and select the best-qualified candidates for invitation to the next phase of the assessment process.
3. Multiple Choice Test: Conducted to measure candidates' competencies in job related areas. Candidates must receive a passing score on the multiple-choice test in order to move forward in the selection process. (Weighted 100%)