ABOUT CHILDREN’S COUNCIL: 

For more than 45 years, Children’s Council has been the heart of child care and early education in San Francisco, advancing the belief that high-quality child care can transform lives and communities. Our more than 120 team members help families navigate their child care and preschool options and secure financial assistance to pay for it. We provide home-based child care businesses with the training and resources to succeed. Through a wide range of free programs and workshops, we support parents and caregivers as they build child development skills. As the city’s second-largest nonprofit contractor, with an annual budget of over $100 million, we are a major stakeholder in the child care system. We educate the public and advocate for increased investment in early education at the local and state level. If you are a child care champion, we want you on our team.

POSITION SUMMARY

The Family Support Manager is primarily responsible for implementing, sustaining, and expanding the family support case management in the Resource & Referral program, and prioritizes a comprehensive approach for better supporting high-need families seeking child care services and referrals. In this role you will also work closely with Family Subsidy Managers in supporting a wrap around and warm hand off model for families between the Resource and Referral team and the Family Subsidy Specialists. You will ensure the overall responsiveness and quality of support to families, while building strong relationships with key partners in San Francisco.

This Manager will lead a small team of six.

 Key Qualities:

• Strong supervisory technical, organizational, and interpersonal skills
• You are a proactive problem solver
• You are passionate for serving families in need/you have a commitment to continue program improvement 

PRIMARY RESPONSIBILITIES

• Manage and support the Family Support Navigators who work closely with offering wrap around resources to higher/at risk families and support the Education and Outreach Specialist by deepening our connection to San Francisco community based organization.
• To ensure we cultivate, elevate, and nurture vulnerable low-income families in the community, you will oversee a case management team where the priority will be developing supportive relationships with families.
• Continuously improve wrap-around services through research, training, and implementation of best practices for supporting families and children.
• Responsible for setting policies, procedures and written plans for Resource and Referral team; and ensuring our commitment to deepening our engagement with families in the community is a priority.
• In collaboration with our parent care education team, and in partnership with community-based organizations, you will lead our parent engagement efforts.
• Complete and submit required monthly reports. Analyzes data for trends, patterns, changes in family outcome needs, parent training, and advocacy activities.
• Determine and define project scope and objectives that lead to transformational services offered to families.
• Partner closely with the other Family Services/Resource and Referral Managers to plan, coordinate, and increase service delivery and community outreach.
• Ensure performance on Resource and Referral deliverables on contracts with the San Francisco Office of Early Care and Education (OECE) and the California Department of Education.
• Participate in organization-wide planning around service delivery, program outreach, and policy/advocacy.
• Work with Director and Finance team to build and manage annual program budget.
• Build collaborative partnerships with other teams within the organization, in an ongoing effort to provide comprehensive support for families and children.
• Support individual growth and development of your team through the use of the reflective practice model.
• Develop, implement, and refine a system of Knowledge, Skills, and Attitudes (KSAs) to support staff in their work.

 Required Qualifications

• Must have direct experience managing a team. Preferably in a non-profit or direct family services field.
• Bachelor's degree in child or human development, social work or related field.
• Experience providing social services support and resources to at-risk children, vulnerable families, and child care providers; experience working with families from diverse economic and ethnic backgrounds.
• Knowledge and commitment to supporting families in alignment with five protective factors.
• Excellent project management, written and oral communication skills.
• Ability to use technology (e.g., online databases and excel spreadsheets) to gather and synthesize data to create appropriate programming.
• Must demonstrate flexibility in work settings, maturity of judgment, and ability to work collegially.
• Strong computer skills with expertise in Microsoft Office Suite.
• Ability to travel locally when needed and work some weekend/evening events.
• A background clearance is required.

Preferred Qualifications

• Experience with reflective supervision
• Experienced training on topics related to family well-being and/or child development
• Experience working in San Francisco Community Based Organizations

Physical Requirements

• Ability to sit at a desk for extended amounts of time

• Ability to stand for extended amounts of time.

• Manual dexterity to use office equipment; the ability to sit and work at a desk for extended periods of time.

• Physical agility to lift and carry materials, bend, stoop, walk and reach overhead.

Children's Council of SF is committed to building a staff that is rich with cultural, social and experiential diversity. Candidates who want to join us on this journey and who can uniquely contribute to that goal are encouraged to apply.

Due to the Covid-19 pandemic, Children's Council of SF will continue working remotely through the end of June 2021. As of July 1, 2021 we will operate in a hybrid model. Applicants should be comfortable with both the remote and in office scenarios.

Benefits, and Perks:

We offer great benefits! Medical, dental, vision, Long-term disability, Life & Pet Insurance / Employer 401K Matching program/ Tuition Reimbursement Program/ FSA, HSA & Transit Commuter Benefits / Generous, graduated tiered PTO accrual - starting at 4.5 weeks annually, plus 12 paid holidays + FH for Birthday / Lunch-n-Learn Training Program

Applications will be considered as they are submitted. Our positions remain opened until filled.