The major responsibilities of this position are listed below. For more information, please review the job description.

• Provide administrative, general clerical, logistical, and technical support for department operations and/or department-specific programs.
• Provide assistance to customers over the phone, via email, and by representing the department at community events to provide information about program offerings.  
• Assist with the development and implementation of programs to support the needs of the department's customers.
• Verify customer information with accuracy and ensure compliance with applicable program rules.
• Prepare memos, forms, and other program documentation.
• Gather, record, and evaluate data.
• Work closely with department managers to define and examine business and operational problems, process improvement opportunities, and technical programs.   
• Make meeting arrangements including preparation and posting of agendas and notices.
• Prepare and distribute agendas and supporting documents to appropriate parties.
• May help with the organization of archived office documents, which including the conversion of physical documents into digital documents.

COMPETENCIES
The following list represents the core competencies needed for success in this position.

Action & Results Focus - Initiating tasks and focusing on accomplishment.
Attention to Detail - Focusing on the details of work content, work steps, and final work products.
Informing - Proactively obtaining and sharing information.
Oral Communication - Engaging effectively in dialogue.
Customer Focus - Attending to the needs and expectations of customers.
Allocating Resources - Prioritizing the use of fiscal and material resources to maximize organizational effectiveness.
Using Technology - Working with electronic hardware and software applications.

EDUCATION AND EXPERIENCE

• Graduation from high school or G.E.D. equivalent AND
• Five years of progressively responsible experience in administrative, financial, technical, and/or customer service support functions.
• Experience in a public agency is preferred.
• Completion of college-level course work is highly desirable and may be substituted for up to two years of the required experience on a year-for-year basis.

• Some assignments may require a valid California Class C driver's license and ability to comply with the City's Motor Vehicle Safety Policy during the course of employment.
• Available to work extended hours for late-night meetings and weekends.
• Ability to type 45 words per minute with 95% accuracy. Click the link below to review detailed information regarding typing certificate requirements Typing Certificate. A typing certificate must be attached to the job application at the time of submittal. Hard copies will not be accepted. Read the typing certificate carefully. Your application will be disqualified for not adhering to the requirements.