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City of Downey-Computer/Network Support Technician

4/6/2021 7:15:00 PM 270

Salary$30.05 - $36.48 Hourly $5,209.00 - $6,324.00 Monthly

$5,209.00 - $6,324.00 Monthly

Location Downey, CA

Downey, CA

Job Type

Full-Time

Department

DUSD

Job Number

000166 - 2021

Closing date and time

4/21/2021 at 4:00 PM Pacific Time (US & Canada); Tijuana



click to apply
QUALIFICATIONS

RECRUITMENT DETAILS:

  • Anticipated positions in this classification are FULL TIME, working 40 hours per week, 12 months per year.

  • We will be establishing an Eligibility List for anticipated future openings.

  • The recruitment will be run as Open and Promotional, meaning it is open to current employees, employees on the reemployment list, and the public.

  • This will result in the creation of 2 lists: one priority list for successful internal candidates and a second list for successful external candidates.

  • Only online applications will be accepted: http://agency.governmentjobs.com/downey

EDUCATION AND EXPERIENCE:

Any combination equivalent to:

  • College or technical school coursework in the information technology field.

  • Three years' journey-level experience in the installation, maintenance and repair of networks, computer systems, peripherals, and related equipment.

LICENSES AND OTHER REQUIREMENTS:

  • Valid California driver's license.

  • Must be, and remain, insurable under the District's vehicle driver's insurance policy at the standard rate.

KNOWLEDGE OF:

  • Tools, equipment, practices and methods of installing, cleaning, adjusting and repairing computer systems, peripherals and related equipment.

  • Basic electronic concepts and principles of electronic data processing, digital electronic logic, computer time-sharing operations and data transmissions.

  • Personal computer hardware, including Macintosh and Intel-based platforms.

    MAC OS 10 and higher.

  • Windows Operating Systems version 7 and higher.

  • Computer networking concepts, including network topologies, equipment, cabling, and operating systems.

  • Computer troubleshooting methodologies, including those used with hardware, networks, and software.

  • Appropriate safety precautions and procedures.

  • Record keeping techniques.

  • Interpersonal skills using tact, patience and courtesy.

  • Technical aspects of field of specialty.

ABILITY TO:

  • Plan and lay-out work including accurately estimating labor and material costs.

  • Install, replace, maintain and repair various types of computer systems, networks, peripherals, and related equipment effectively and efficiently.

  • Effectively diagnose the presence of human error in network, computer and computer-related problems, and deal effectively and tactfully with individuals in explaining how to avoid similar problems in the future.

  • Utilize electronic testing equipment to determine defects and malfunctions.

  • Work from plans, technical manuals, schematics, diagrams and specifications.

  • Share knowledge in area of expertise with other employees to provide cross-training.

  • Exercise appropriate judgment in the course of duties.

  • Meet schedules and timelines.

  • Learn and adapt to changing technologies and job responsibilities.

  • Schedule maintenance and repair work, setting and meeting deadlines.

  • Maintain records and prepare concise reports.

  • Demonstrate attendance sufficient to complete the duties of the position as required.

  • Understand and carry out oral and written direction.

  • Communicate effectively.

  • Establish and maintain cooperative and effective working relationships.

  • Use tact, patience, and courtesy in dealing with others.

  • Work collaboratively with both Technology Department staff and staff of other department to meet District needs.

FUNCTION & DUTIES

BASIC FUNCTION:

Under the direction of a Classified or Certificated administrator, install, maintain, build and repair District computers, network equipment and peripherals to enhance the quality of established curriculum and prevent service interruption of equipment.

REPRESENTATIVE DUTIES:

  • Prioritize emergency calls determining safety hazards and methods and procedures for their correction. E

  • Schedule work to be completed by contacting principals, department heads and teachers so that educational priorities and processes will not be interrupted. E

  • Schedule and perform preventive maintenance on computers, networks, and ancillary equipment. E

  • Troubleshoot local and wide area networks to assure maximum network performance and reliability. E

  • Assist personnel with software-related issues, including, but not limited to, operating systems, applications, and networking software both in person and over the phone, utilizing remote support capabilities when appropriate. E

  • Consult with vendors and District personnel regarding timely and cost-efficient completion of District projects. E

  • Coordinate efforts of outside vendors and District personnel to reach desired standardization of equipment and processes. E

  • Assist with the training of District staff in the operation of computers, tablets, and related peripheral equipment and software. E

  • Install cables necessary for computer systems, networks and microcomputers throughout the District, coordinating with other departments to incorporate cabling needs to department standards. E

  • Utilize a variety of electronic test equipment to determine defects and malfunctions; replace defective components and wiring using a wide variety of hand tools and equipment. E

  • Maintain a variety of delivery, repair and supply records. E

  • Drive a District service vehicle to and from work sites; coordinate and direct the work of helpers as assigned. E

  • May build desktop computers using an inventory of pre-made computer components. E

  • May enter technology related equipment into inventory tracking system and deliver technology related equipment to sites. E

  • May be responsible for maintaining equipment, parts and tool inventory.

  • May receive telephone calls and requests through an automated work order system from users requesting assistance in solving problems, obtaining technology services or guidance in technology utilization.

  • Perform related duties as assigned.

    Note: At the end of some of the duty statements there is an "E" which identifies essential duties required of the classification.

EXAMINATION PROCEDURES

ALL COMMUNICATIONS FROM DUSD REGARDING TESTING AND/OR INTERVIEWS WILL BE SENT VIA EMAIL.

Given the current COVID-19 pandemic examinations and interviews may be held virtually using different online/internet platforms that require video recording or conferencing capabilities as well as access to basic Microsoft Office Suite software.

Anticipated Written Examination: Week of April 26-30

Anticipated Oral/Performance Examination: Week of May 3-7

WORKING CONDITIONS

ENVIRONMENT:

Shop environment, classroom environment with students, or outdoor work environment; subject to driving a vehicle to conduct work.

PHYSICAL ABILITIES:

Moderate lifting up to 75 pounds; dexterity of hands and fingers to operate a computer keyboard, hand and electronic testing tools and equipment; hearing and speaking to exchange information.

HAZARDS:

Extended viewing of computer monitor, electrical power supply and high voltage.

Agency
Downey Unified School District
Phone
(562) 469-6643
Website
http://www.dusd.net/
Address
11627 Brookshire Ave.

Downey, California, 90241
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