ESSENTIAL DUTIES AND RESPONSIBILITIES
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

1. Serves as a technical support resource to staff, students, and parents by providing current information on technology equipment, software, and their use in the school environment; diagnoses, installs, and troubleshoots a variety of software applications and technology.
2. Receives, documents and coordinates inquiries and requests for technical assistance from users on PCs, laptops, printers, other peripheral equipment, site local area networks and various server platform connections; troubleshoots, diagnoses and resolves first and second level hardware, software and network connectivity problems; refers more complex problems to senior IT support staff, network administrators and/or vendors for resolution.
3. Documents actions taken in problem/request and resolution logs; maintains and distributes user request forms, training manuals and documentation.
4. Installs and configures standard administrative software in accordance with established criteria; installs and configures specialized instructional and educational software as authorized; installs or relocates, configures and tags PCs, laptops, printers, hardware, devices and other peripheral equipment for inventory purposes; establishes and configures connectivity for hardware and devices to the District-wide network.
5. Diagnoses hardware malfunctions; replaces components and performs other minor maintenance and repair; installs and configures replacement equipment; coordinates major repair of hardware with users, other District staff and/or outside vendors; assists certificated teachers in debugging systems problems.
6. Performs server backup processes in accordance with established procedures.
7. Advises and assists administrators, teachers and students in the operation and uses of computers and related equipment and software.
8. Assists users in requesting creation of customer accounts, network addresses and access privileges for various computer systems.

1. May order supplies and parts for printers; follows up and resolves billing issues and discrepancies.
2. Enters hardware, devices and software in the inventory database.
3. Advises and assists users in developing requests for hardware and software purchases, ensuring that all required hardware and network components are compatible and have been clearly and accurately described; follows up and advises customers on the status of requested purchases.
4. Attends meetings, training seminars and professional meetings; monitors and reviews new software and hardware products and tools.
5. Prepares various reports, as required.

MINIMUM QUALIFICATIONS
Knowledge of:

1. PC hardware, operating systems and characteristics.
2. Basic principles and practices of computer platform and network operating systems similar to those used by the District and school sites.
3. Methods and techniques for the installation and configuration of hardware, software and network connectivity.
4. Methods and techniques for troubleshooting, determining the causes of and resolving hardware and software problems and device errors and failures.
5. Standard software packages, including word processing, spreadsheet, presentation, graphics and database programs.
6. Help desk functions, policies and procedures; research techniques, methods and procedures.
7. Copyright guidelines applicable to the duplication of materials and media.
8. Methods and procedures for the storage and inventorying of hardware, software and instructional media.
9. Basic office methods and practices, including filing and record keeping.

1. Operate computer and peripheral equipment.
2. Obtain accurate and complete information from users, in person and by telephone, to identify their needs and problems and develop responses and solutions.
3. Install and configure PCs, laptops, printers, other peripheral equipment, devices, presentation and instructional equipment and other technology tools.
4. Troubleshoot, diagnose and resolve computer and PC hardware, software and connectivity problems and failures of varying difficulty efficiently and effectively.
5. Read and interpret diagrams, specifications and manufacturers' instructions for the operation of digital instructional equipment.
6. Follow and apply written and oral work instructions.
7. Prepare clear, accurate and comprehensive hardware and software specifications and purchase requisitions in assigned areas of responsibility.
8. Communicate effectively, orally and in writing.
9. Prepare and maintain records and reports.
10. Set priorities and work independently without the need for more than minimum supervision.
11. Make sound independent judgments within established guidelines.
12. Provides instruction and technical support on computers and related equipment and software.
13. Establish and maintain highly effective customer-focused working relationships with users, administrators, teachers, students, other District and site staff, vendors, parents and others encountered in the course of work.

• Graduation from High School, G.E.D. equivalent, or higher education, and
• Two (2) years of increasingly responsible experience in IT hardware and software support.

• A valid California driver's license.
• Valid automobile liability insurance coverage.

• Computer lab, library media center, or classroom environment.
• Requires standing, bending, and walking for extended periods of time, along with twisting and bending at the torso.
• May include kneeling, crouching, or crawling on floor, under equipment, etc.
• Lifting up to 25 pounds.
• Use of hands and fingers to grasp small objects.
• Twist and bend hands at the wrist and elbow.
• Ability to enter data into a computer, using a keyboard.
• Vision to read normal print and view a computer screen for prolonged periods of time.