DEFINITION

Under direction, analyzes, reviews, and participates in providing the services and activities of assigned programs within the Housing Division; coordinates activities with other programs, sections, divisions, outside agencies, and the general public; ensures work quality and adherence to established policies and procedures; provides highly responsible and complex staff assistance to management; performs the technical and complex tasks relative to housing programs; and performs related work as required.

SUPERVISION RECEIVED AND EXERCISED

Receives direction from the Housing Manager and assignment management and supervisory personnel.  Exercises no direct supervision over staff.

This is the fully qualified journey-level classification in the Housing Program Analyst series responsible for performing the full range of duties, working independently and exercising judgment and initiative.  Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.  This class is distinguished from the Senior Housing Analyst in that the latter is responsible for technical and functional supervision of lower-level administrative support staff and performs the most complex duties assigned to the department.  

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Coordinates and approves the processing of home improvement loans and grants; analyzes the financial feasibility of home improvement projects; prepares loan applications; processes and releases loan progress payments; prepares requests for proposals for services.
• Coordinates information and referral services relating to housing programs available to City residents and landlords; prepares presentations to citizen groups regarding housing programs; develops marketing material, news releases, and flyers for various housing programs.
• Oversees construction work; monitors contractors; schedules and conducts site inspections; prepares work specifications, construction contracts, process change orders, payments, and lien releases. 
• Plans, develops, implements, reviews, evaluates, and revises existing and proposed low- and moderate-income housing programs; researches housing programs to ensure the City adheres to federal and state guidelines; researches and analyzes related regulations; prepares reports as mandated by federal and state agencies.
• Prepares memorandum, reports and various other City, committee, and staff reports, resolutions, ordinances, and correspondence regarding assigned programs; responds to written correspondence; provides technical assistance; participates in the development and implementation of program policies, procedure manuals, and guidelines.
• Reviews expenditure reports, annual budget, and general ledger; coordinates with outside agencies in spending of federal funds including monthly invoice processing, quarterly reports, and annual reporting.
• Participates in the development of program guidelines for housing programs including, but not limited to, the housing rehabilitation program, first time homebuyer program, and mobile home rental assistance program.
• Coordinates with property management companies to ensure City-owned rental properties are managed properly in accordance with proper federal or state funding sources, including annual income review, rent standards, and meeting housing quality standards.
• Responds to the community, outside agencies, and internal departments regarding City programs.
• Maintains databases and record keeping and filing systems.
• Observes and complies with City and mandated safety rules, regulations and protocols.
• Performs other duties as assigned.

QUALIFICATIONS

Knowledge of:

• Operations, services, and activities of housing programs.
• Interviewing and investigation techniques.
• Methods and techniques to verify information received from applicants.
• Community resources available to low income clients.
• Applicable Federal, State and local laws, regulatory codes, ordinances and procedures relevant to assigned areas of responsibility.
• HUD programs and regulations; rehabilitation standards for HUD assisted projects.
• Loan underwriting criteria.
• Modern construction methods and technology as they relate to housing rehabilitation and remodeling.
• General principles and practices of municipal government budget preparation and administration.
• Research and reporting methods, techniques, and procedures.
• Principles and procedures of record keeping, document processing, and filing systems.
• City and mandated safety rules, regulations and protocols.
• Financial record keeping, accounting, and budgeting practices. 
• Business mathematics. 
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

• Understand, interpret, explain, and apply programs, regulations, procedures, and guidelines.
• Serve as a liaison in tenant/landlord relations; negotiate contracts, leases, and rental agreements with landlords.
• Maintain and update accurate records and files.
• Represent the department at outreach activities.
• Prepare construction specifications and cost estimates.
• Prepare comprehensive loan packages for presentation to loan committee.
• Prepare clear and concise correspondence and reports on a variety of financial, budgetary, and administrative issues. 
• Perform accurate mathematical calculations.
• Handle sensitive and confidential information.
• Research, analyze, and evaluate programs, policies, and procedures.
• Interpret, apply, and explain applicable federal, state, and local codes, regulations, policies, technical processes, and procedures.
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner, organize own work, set priorities, and meet critical time deadlines.
• Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. 

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying.   A typical way to obtain the required qualifications would be:

Education:

Equivalent to a bachelor’s degree from an accredited college or university with major coursework in public or business administration, urban planning, real estate, or a related field.

Experience:

Two (2) years of professional experience supporting a comprehensive housing program.  

• Possession of a valid California Driver’s License to be maintained throughout employment. 
• Possession a Notary Public designation to be maintained throughout employment.
• Possession of, or ability to obtain within one (1) year of employment, a Uniform Physical Condition Standards (UPCS) Certification.

PHYSICAL DEMANDS

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.  This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required.  Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.  Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.  Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.  Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. 

E-Verify: The City of El Monte is an E-Verify employer.  E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of newly hired employees in the United States.