Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so qualified employees can perform the essential functions of the job.
 

• Performs receptionist duties; receives and routes incoming calls; refers inquiries to appropriate staff and takes messages as needed; ensures adequate staff coverage for the department. 
• Assists staff with receiving and accurately recording service request information from the public through telephone calls and emails.
• Operates general office equipment including copy and fax machines, postage meters, telephones, tablets, and personal computers.
• Collects, receives, and retrieves documents; maintains manual and digital filing systems for District documents.
• Prepares, types, formats, and processes a variety of routine documents and correspondence including lists, labels, letters, forms, reports, and other materials; checks document and correspondence drafts for punctuation, spelling, and grammar; provides clerical support to staff as needed.
• Assists in photocopying and scanning District materials.
• Interacts with co-workers at all levels in the District in a collaborative and customer service-oriented manner.
• Performs other duties as assigned.

Knowledge of:
 

• Receptionist duties and responsibilities.
• Business arithmetic and statistical techniques.
• Basic business letter writing and the standard format for reports and correspondence.
• Recordkeeping principles and procedures.
• Applicable federal, state, and local laws, rules, regulations, and procedures relevant to assigned areas of responsibility.
• District and mandated safety rules, regulations, and protocols.
• Techniques for providing a high level of customer service by effectively dealing with the public, contractors, and District staff.
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to the work performed.

• Perform responsible clerical and administrative support work with accuracy, speed, and general supervision.
• Identify and solve standard problems and refer more complex problems to appropriate staff.
• Perform basic mathematical functions.
• Demonstrate a high degree of flexibility and adaptability in a fast-paced environment.
• Read and understand District policies, guidelines, or written materials and instructions pertinent to the position.
• Enter and retrieve data from a computer system and prepare written materials with enough speed and accuracy to perform the work.
• Respond to and effectively prioritize multiple phone calls and other requests for service.
• Compose correspondence and reports from brief instructions.
• File and maintain electronic and hardcopy records accurately.
• Handle disputes and complaints in a calm and tactful manner.
• Organize and prioritize multiple tasks in an effective and timely manner, organize own work, set priorities, and meet critical time deadlines.
• Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

• Completion of a high school diploma or equivalent

• One (1) year of general office, administrative support, customer service, or related experience. 

• Possession of a current valid driver's license is required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving records during course of employment with GLACVCD. Must be insurable with the District's insurance carrier.

PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.  Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.
 
ENVIRONMENTAL CONDITIONS
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.    

APPLICATION PROCESS
This recruitment may close at any time without notice. Any incomplete applications or candidates that do not meet the minimum requirements of the position will not be considered further. 

All applications will be reviewed and only those that demonstrate the best combination of qualifications and experience in relation to the requirements of the position will be invited to participate in the examination process. The examination may consist of a written exam and oral interview. The examination process may be changed as deemed necessary.  

Anticipated First Application Review: March 22, 2021.

CONDITION OF EMPLOYMENT
District appointments are contingent upon successful completion of a post-offer medical examination with the ability to lift up to 25 lbs., including drug screening to comply with our Drug Free Workplace policy, a background check including references and employment history, and a Live-Scan fingerprint check through the Department of Justice.
 
California Code of Regulations, Title 8, Section 5144, Appendix A requires an employee to comply with mandatory Fit Testing Procedures.
 
The successful candidate will be required to provide identification and employment eligibility as outlined in the Immigration Reform and Control Act.
 
The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this announcement may be modified or revoked without notice.
 
The Greater Los Angeles County Vector Control District, in compliance with all applicable Federal and State laws, does not discriminate on the basis of age (40 or older), disability, equal pay/compensation, genetic information, harassment, national origin, pregnancy, race/color, religion, retaliation, sex and sexual harassment in its employment actions, policies, procedures, or practices.
 
GLACVCD will maintain compliance to the new paid sick leave law, Healthy Workplace, Healthy Families Act of 2014 (AB 1522) effective July 1, 2015.