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Technical Analyst, Sr.

Job Description

The role of this position is to facilitate the coordination and integration of program related activities through vendor-supported and in-house developed software. The incumbent will define system scope, objectives, and business requirements to meet user needs, assist business customers in making informed decisions regarding the development, configuration, and functionality of various application, and provide technical consulting to end users on systems projects. Provides coordination and services relevant to key functions of software supported by the Information Systems (IS) Department, which supports a variety of end users and software, usually provided by a third-party vendor. The incumbent will contribute to the support and maintenance of assigned applications and serve as a technical point-of-contact.

Position Responsibilities:

• Analyzes program logic with upgrades to vendor changes as well as technical infrastructure impacts.

• Works with in-house development staff or vendor and business department to devise or modify procedures to solve complex problems.

• Develops, generates, and maintains standard, custom, and ad-hoc documentation, including reports and/or queries from the applicable source system. Monitors, audits, and administers database integrity and security. Researches and recommends solutions to system issues.

• Designs, analyzes, and maintains system configuration data and new IS modules, work process design and flow. Assists in identifying new application requirements and software products to fulfill needs.

• Makes alterations to maximize programs/technology to meet business requirements within the constraints of the system; makes recommendation for data storage, test plans, user documentation.

• Produces IS solutions for assigned projects. Works closely with vendor(s), requesting business department, IS staff and other users to research and resolve system and/or user problems. Performs functional configuration tasks for IS modules and tables to satisfy requests for fixes, changes, and enhancements. Tests and troubleshoots related issues.

• Participates in the design and implementation of new IS modules and other system enhancements. Investigate, analyze, and make recommendations for process flow, data storage, test plans, user documentation and training.

• Other projects and duties as assigned.

Required Skills

• Identify and analyze issues, and methodically track down source of problems and recommend solutions.

• Assist business with possible solutions and test scenarios for optimal outcome.

• Act as a liaison between relevant internal IS and Business departments, application development staff and trading partner community.

• Provide production support to resolve problems with production processing.

• Work well independently or on a team and interact with CalOptima staff as needed.

• Maintain a high degree of confidentiality and sensitivity related to member and employee data.

• Identify issues and problems and prepare recommendations.

• Communicate clearly and concisely, both verbally and in writing with all levels within the organization.

• Create usable and sometimes complicated SQL queries for analyzing transactional data to report data efficiencies/deficiencies.

• Provide technical support for a variety of third party and in-house developed software solutions.

• Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint, MS Project, and Visio) and job specific applications/systems (Edifecs, Facets, or MS Biztalk) to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.

Experience & Education:

• Bachelor’s Degree in Information Services or related field or equivalent work experience in Information Services required.

• 3+ years of Healthcare EDI background with an understanding of Healthcare EDI standards (X12) and transactions sets required.

• 3+ years background in Information Services related to Health Services required.

• 3+ years of IS technical application support experience is required.

• 3+ years of computer hardware and/or software troubleshooting techniques and system support required.

• Experience with SQL Server 2016 required.

Preferred Qualifications:

• 3+ years background with Health Services preferred.

• Experience with Project Management Software Development Life Cycle (SDLC) methodologies such as Waterfall or Agile preferred.

• Experience with system interfaces and an understanding of data mapping preferred.

Knowledge of:

• HIPAA/x12 transactions and code sets. Preferably 5010 transaction standards for Healthcare.

• Basic computer hardware and software troubleshooting techniques.

• Health Care, Managed Care, Claims, and Provider Operations extremely helpful.

Grade M: $62,400 - $99,840

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Salary:

Job Location: Orange, California, United States

Position Type: Full-Time/Regular

To apply, visit https://apptrkr.com/2157798

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