CLOSING DATE: February 19, 2021

• Is articulate, both verbally and in writing, and communicates clearly and professionally with staff, providers and vendor community
• Is a passionate steward who shows initiative and follow-through
• Is a responsible innovator who effectively analyzes and prioritizes situations as they arise during the day, responding to urgent requests in a timely manner in an environment with competing demands
• Acknowledges and respects cultural and linguistic differences of diverse populations
• Demonstrates empathy in handling customer needs and builds a trusting rapport with customers

• Working closely with County Clinics, Community-Based Organizations (CBOs), and administrative staff in Mental Health, Patient Financial Accounting, and other groups that utilize or support the County’s systems and database applications
• Supporting our customers in the proper use of database applications, systems, and resources
• Helping facilitate and monitor Electronic Data Interchange (EDI) transactions including data review and processing of 837 Claims, 835 Remittances, transactional data audits, and error reporting and corrections
• Processing, reviewing, and managing California Outcome Measurement Service (CalOMS) and Drug Medi-Cal Organized Delivery Systems (DMC-ODS) data exchange and compliance reporting between the County and State Department of Health Care Services (DHCS/MEDCCC)
• Coordinating or developing documentation of systems, projects, processes 
• Participating in meetings to discuss opportunities for improvements and regulatory compliance through comprehensive system utilization and enhancements 
• Communicating new business requirements and changes to internal & external staff, customers, and management

• Your work will impact the lives, health and well-being of all residents (with a focus on the diverse, marginalized communities) and businesses in Contra Costa County 
• Your day-to-day activities will be challenging and stimulating
• Health Services Information Technology (HSIT) and Alcohol and Other Drugs Services (AODS) are full of people passionate about their jobs and will help you acquire more skills in order to succeed
• Great retirement plan and health benefits for you and your family

• There will be long days in order to meet deadlines and ensure system upgrades are completed. 
• Adapt to new and ever-changing technology
• May have to juggle multiple projects simultaneously
• May have to work under pressure and need to deliver products in tight timeframes  
• Analyze, maintain, and troubleshooting multiple interconnected systems
     

• Analyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative data
• Innovative Problem Solving: Identifying and analyzing problems in order to propose new ways to do business
• Leveraging Technology: Applying technology for improvements in organizational efficiency and effectiveness
• Establishing Credibility: Doing what he/she commits to doing and respecting the confidentiality of information and concerns shared by others
• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Teamwork: Collaborating with others to achieve shared goals
• Decision making: Choosing optimal courses of action in a timely manner
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Self-Management: Showing personal organization, self-discipline, and dependability
• Fact Finding: Obtaining facts and data pertaining to an issue or question

• Intermediate to Advanced knowledge in Microsoft Office products
• Working in the public sector is strongly desired, but not required
• Has data analysis and reporting technique experience with the ability to troubleshoot applications, systems, and equipment

• Coordinates major aspects of the project including documenting all aspects of the project and/or process  
• Develops proposals for system modification or replacement including cost-benefit analyses and resource requirements  
• Maintains project plans and steps to meet implementation and/or upgrade schedule  
• Implements applications to support the internal/external customer  
• Develops detailed procedures on software installation and configuration  
• Develops test plans for all changes/upgrades to ensure performance and maintenance of data integrity  
• Assists with integration of systems/process as needed within scope of project  
• Tracks problems and monitors follow-up/resolution to customers  
• Develops and maintains training environments and materials, and provides role-based education (classroom setting, handouts, e-learning, etc.).  
• Communicates all changes to internal/external customers and department management  
• Assists in developing requirement documents to ensure that the business needs (including functional specifications) are documented and reviewed prior to system acquisition or system enhancement  
• Provides initial and follow-up training to customers  
• Provides and promotes excellence in customer service for both internal and external customers 

Education:  Possession of an Associate's degree from an accredited college or university in Computer Science, Medical Informatics, Healthcare Administration, Health Sciences, Business Administration, Public Administration, Engineering or a closely related field.
Experience:  Two (2) years, or its equivalent, of system analysis experience including one (1) year in a health care information systems environment, working with end users to extract, document and optimize data flow, implement systems, and support applications and databases.  
Substitution forAcademic Major:  One (1) additional year of qualifying experience noted above may be substituted for the required academic major.  
Substitution forExperience: Possession of a current Epic certification may be substituted for six (6) months of the required experience.  
Certification:  Some positionsmay require the employee to obtain and maintain vendor-specific certificationson the applications supported.  The incumbent will be required to obtainthe certification requested within six (6) months of notification from thesupervisor.

1. Application Filing: All applicants must apply on-line at www.cccounty.us/hr and submit the information as indicated on the job announcement by the final filing date. A completed supplemental questionnaire is required.
2. Application Evaluation: Depending on the number of applications received, an Application Evaluation Board may be convened to evaluate and select the best-qualified candidates for invitation to the next phase of the examination.
3. Training and Experience Evaluation:  Consists of an evaluation of each candidate’s relevant education, training and/or experience as presented on the application and supplemental questionnaire (Weighted 100%).
4. Candidates must receive a score of at least 70, which may be an adjusted score, in order to be ranked on the eligible list.